Customer Service
Resume:
Rachel Campos
Goodyear, Arizona 85338 602-***-****
**************@*****.***
QUALIFICATIONS
Experienced in answering a high volume of telephone calls from customers regarding
•
payments, returns and charges to accounts
• Maintained contact and followed up on problems that required special handling
• Provided marketing support by making outbound sales calls for special promotions
Researched and responded to customer inquiries and explained transactions to their
•
satisfaction
Recognized by customers who appreciated my extra efforts
•
• Assisted customers in the selection of products
• Updated customers financial status
• Ten key by touch
EMPLOYMENT
04 / 2013 to 08 / 2013
Humana, Phoenix, Arizona
OTC Shipping Clerk
Pulled, picked and packed customers orders according to specifications, assisted with inventory and back stock
count
07 / 2012 to 09/2012
Home Depot, Phoenix, Arizona
Shipping & Receiving Clerk
Pulled, picked and packed orders according to specifications. Labeled, traced missing, delayed and
damaged shipments, keyed client data into computer system. Prepared and completed all paperwork for
UPS shipments.
11 / 2010 to 06/2012
StreamLite, Phoenix, Arizona
Scanner/Sorter
Scanned, weighed and accurately labeled inbound and outbound packages for delivery. Assisted in the
build up/breakdown of gay lords. Sorted packages according to destinations and completed daily data
entry.
05 / 2008 to 05/2009
ER Solutions, Glendale, Arizona
3rd Party Collector
Arranged for debt repayment or established repayment schedules. Located and notified customers of
delinquent accounts. Advised customers of necessary actions and strategies for debt repayment.
Persuaded customers to pay amounts due on accounts, answered customer questions regarding problems
with their accounts. Conferred with customers to determine reasons for overdue payments, reviewed
terms. Recorded information about financial status and collection efforts.
Rachel Campos
437 E La Canada Blvd
Goodyear, Arizona 85338 602-***-****
**************@*****.***
07 / 2007 to 05/2008
American Express, Phoenix, Arizona
Customer Care Professional
Answered a high volume of telephone calls from customers regarding payments, returns and charges to
accounts. Maintained contact and followed up on problems that required special handling. Provided
marketing support by making outbound sales calls for special promotions. Researched and responded to
customer inquiries and explained transactions to their satisfaction. Recognized by customers who
appreciated my extra efforts. Assisted customers in the selection of products.
08 / 2006 to 07/2007
JP Morgan Chase, Tempe, Arizona
Mortgage Collector
Arranged for debt repayment or establish repayment schedules. Located and notified customers of
delinquent accounts. Advised customers of necessary actions and strategies for debt repayment.
Persuaded customers to pay amounts due on credit accounts or to return merchandise. Answered
customer questions regarding problems with their accounts. Conferred with customers to determine
reasons for overdue payments, reviewed terms. Recorded information about financial status and
collection efforts.
04 / 2001 to 06/2005
Bank Of America, Pasadena, California
Customer Service And Support
Answered a high volume of telephone calls from customers regarding payments, returns and charges to
accounts. Maintained contact and followed up on problems that required special handling. Provided
marketing support by making outbound sales calls for special promotions. Researched and responded to
customer inquiries and explained transactions to their satisfaction. Recognized by customers who
appreciated my extra efforts. Assisted customers in the selection of products.
EDUCATION
East Los Angeles College, General Courses
San Gabriel Mission High School, Diploma, General Studies
Contact this candidate