Customer Service Computer

Jovani Ramos

** ***** ******* **., ****** Stream, NY 11580 *************@*****.***

OBJECTIVE: To obtain a CIS Computer Network position with opportunities to learn and grow as an IT professional.

SKILLS

• Substantive experience in Windows XP, 7 and Windows Suite 2010

• Proficient with computer literacy including Microsoft Word, Power point, Access, Excel

• Experience with installing and uninstalling programs, hardware and hardware drivers

• Ability to troubleshoot effectively, excellent problem-solving techniques

• Function well independently and as team member, quick learner, easy to work with and very

cooperative

• Able to lift more than 50 lbs.

• A good understanding and knowledge of Smartphones and modern technology

EDUCATION: B.S. /Computer Information Systems, Molloy College, RVC, NY Dec 2013

• GPA: 3.01/4.00 • Athletic Scholarship for final semester

INTERNSHIP: SecurView, Edison, NJ Jan – May ’13

• Put together and Configured a UCS server

• Helped troubleshoot server issues.

• Acquired a good understanding of how to configure and set-up routers and switches

• Experience with Active Directory

• Gained knowledge about VPN, VMware, and Firewalls

CERTIFICATIONS: CCNA – Cisco Certified Network Associate

EDUCATIONAL COURSEWORK

Computer Language College Courses: • Programming 1 & 2 •Java Object Oriented •Visual Basic OOPI

Computer Systems College Courses

• Computer Applications and CIS: Windows Suite2010 (Word - Excel - Access - PowerPoint)

• Web applications and CIS: HTML and Flash

Experience with Programming Languages: C++, Java, Visual Basic

ADDITIONAL CAREER EXPERIENCE

Additional PC experience

• Performed repairs on malfunctioning computer systems, hardware, and software

• Experience with replacing and purchasing new and used hardware pieces

• Diagnosed several computer problems and used effective troubleshooting methods to solve those problems

• Setup, repair, and configure routers and the wireless network

WORK HISTORY

Merrick Soccer Club, Merrick, NY, Head Coach March ’12 – June ‘13

Train adolescences, constant interaction with the parents and coaches

Auburndale Soccer Club, Auburndale, NY Head Coach, March ’13 - Present

Helped young boys and girls develop into hard working individuals on and off the field

RnR’s Laundromat, RVC, NY Floor Worker, May ’13 – Present

Constant interaction with customers, provide excellent customer Service

Effectively work with difficult customers in a calm manner

LANGUAGE: Fluent bilingual speaker in English and Spanish

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