Manager Customer Service
Resume:
Lithonia, GA *****
*******@********.***
QUALIFICATIONS:
BA in Liberal Studies and MBA in Business Administration Management. Fifteen plus
years in 3PL, Regional Management, Distribution Management/Warehouse, Shipping,
Transportation/Logistics.
• Experienced in ISO 9000 and 1400
• Experienced in DOT and CSA 2010
• Lean Manufacturing experience
PROFESSIONAL EXPERIENCE:
Valley Proteins/ Carolina by Products Regional Transportation Manager (Multi-Site
Manager) / Tanker Truck Manager 3PL Management - Ward, South Carolina
2010 –Present
• Manage warehouse/Transportation and 3PL for $400 million rendering company.
• Responsible for South Carolina, Florida, and parts of North Carolina region, Administer
$150,000 monthly operating budget, report to General Manager.
• I directed six supervisors, 100 drivers, warehouse persons, and six support staff.
Responsible for $1 million inventory, 15,000 line items, 100,000 sq. ft. warehouse
• Manage receiving, picking, packing, and shipping orders daily.
• Operate facility in compliance with OSHA and DOT standards.
Distribute scientific, and equipment.
• Products and equipment include chemicals, hazardous materials, lab furniture,
diagnostic instruments, clean room and lab supplies, refrigerated, and sterile
items.
• Serve clients in education, bio-fuel, and soil testing and water treatment of by-
products industries. Responsible for all customer concerns and issues.
• Ensuring customer service satisfaction with deliveries, pick up, back hauls,
USA Truck Inc., Spartanburg/South Carolina Terminal Manager/Human Resources
Manager 2004 to 2009
• Managed the day-to-day operation of a growing freight forwarding company.
• Established, implemented, and ensured adherence to guidelines for subordinate
relationships when managing high profile shipments.
• Contacted with strategic partners as well as direct shippers, ensured their shipping needs
are met.
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• Supervise 8 direct reports, 18 supervisors and 300 plus non-union drivers
• Ensured all established corporate and department objectives were met or
exceeded.
Velocity Express Regional Operations Manager (Multi-Site Manager): (1999 to
2004) 3PL Management
• Supervised 100,000 sq. ft. facility with $5 million inventory. Inventory included
prescription drugs, bank information, industrial products, and auto-home supplies.
• ensuring customer service satisfaction with deliveries, pick up, back hauls
• Joined company as Operations Manager; promoted to Regional Operations
Manger after one year.
Multi-location responsibility - Supervision for SC, VA, GA, NC
Direct reports 20, Supervisors 40, 5 Warehouse Managers
EDUCATION:
BA in Liberal Studies Villanova University, Villanova PA - 1990
MBA Business Administration Management University of Phoenix, Phoenix, AZ -
2009
PROFESSIONAL:
Completed courses/seminars in hazardous waste, transportation, traffic, safety,
employee involvement, and leadership.
Black Belt Certification lean Manufacturing (In progress)
Police Officer- Law enforcement 5 years
TECHNICAL:
AS/400, SAP, WordPerfect, Excel, Outlook Express, People Net, Qualcomm,
Road Net, PowerPoint
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