Customer Service Administrative Assistant

*** * ****** ****** *******, ca

*****

Phone 574-***-**** . E-mail: ***************@*****.***

Angela Marie Sullivan

Objective

I'm interesting in a position that I may utilize my

skill and experience. I possess good interpersonal

as well as customer service skills. I feel that my

phlebotomy, communication and organizational skill

will be an asset.

Employment

Jan 2011- Jul 2013 Emmitt Roe M.D. Medical Clinic,

South Bend, In.

Phlebotomy

Perform venipuncture, labeling vials, centrifuging

samples, and preparing them for transport to

various labs. Preparing phlebotomy kits for daily

use. Loging patient information into computer

system.

Jan 2010-Oct 2012 Housing Authority, South Bend,

Ind.

Section 8 Housing Specialist:

Process Section 8 Tenant Annual re-certifications

for the HUD program; handle telephone calls to/from

Tenants and Landlords. Process changes to

Income/household of Tenants. Handle Tenant and

Landlord complaints. Process Tenant moves as they

occur. Comply with HUD regulations daily.

Jan 2009-Jan2011 Present Madison Center for

Children, South Bend, Ind.

Phlebotomist/Mental Health Technician:

Interact and motivate Juvenile residents, assist in

recreational, therapeutic activity and ensuring

safety and assisting the Residents with daily

activity plans. Venipuncture and lab processing and

shipping.

Feb 2008-Dec 2008 United States Postal Service,

Indianapolis, Ind.

Distribution Clerk:

Provide letter carriers mail and parcels for street

delivery and assisted customers in the pick-up of

large companies in postal caller service.

Jan 2007-Jan 2008 Clinical Fatima Medical

facility, Los Angeles, Ca.

Front/Back Office Assistant:

Electronic appointment scheduling, vital signs,

venipuncture, ECGs, maintenance of medical records,

patient care, assisting physicians with procedures

and medical billing (Medicare/Private).

Sep 2000-Mar 2008 United States Postal Service, Los

Angeles, Ca.

Administrative Assistant: Postal Employee

Development Postal Inspection Service/Postal Police

Unit:

Front office duties; Input security force incident

reports, citation entries into police data base,

read and send all email messages via inspection

service network. Answer telephones, generate

messages, and coordinate meetings and developing

agendas, purchasing all materials for the unit

using government credit cards.

Sep 1998-Sep 2000 United States Postal Service, Los

Angeles, Ca.

Contract Technician /Procurement Office Purchasing:

Purchased all materials for Postal Stations and

Branches. Vendor contract and field purchases and

maintained invoices, responsible for all budgets

and tracking on Excel spreadsheets.

Aug 1994-Sep 1998 United States Postal Service, Los

Angeles, Ca.

General Clerk: Postal Employee Development Center

Filing, organizing classroom meetings, issuing

postal position grades to trainees, trainee,

maintaining employee demographic data entry.

Purchased all materials for Postal Stations and

Branches. Vendor contact and field purchasing and

maintained invoices, responsible for and budgets

and tracking inventory on Excel spreadsheets.

Sep 1988-Aug 1994 United States Postal Service,

Los Angeles, Ca.

Letter Carrier

Mail Delivery, address change processing and

Customer Complaint Representative.

December 2008 United States Postal Service

Retirement (20 years of Service).

Education

1973-1976 Graduate Riley High School, South Bend,

Ind.- Diploma

1976-1977 California State College Domiguez Hills,

Carson Ca.- Medical Insurance Billing Certificate

2007 C&S Health Services/ Private Post and

Secondary Vocational School, Carson, Ca.-

Phlebotomy Certification

2008 American Red Cross, South Bend, Indiana- CPR

Certification

Computer Knowledge: Microsoft Word, Excel,

(Spreadsheets), PowerPoint Windows, XP, Vista

.

Contact this candidate