Manager Management

Matthew J. Carroll

Phone: 602-***-**** Email: ************@*****.***

Address: **** *. ***** *******, ****, AZ 85212

Summary of Qualifications

Results-driven and highly accomplished General Manager with extensive experience in logistics and operations management. Expert at coordinating every aspect of daily operations as well as projects while ensuring territory safety goals are accomplished. Effectively arranges detailed market level plans to consistently meet all operational objectives to ensure revenue and contribution targets are met. Currently seeking a position in General Management, bringing 20+ years of related professional experience and qualifications as follows:

* Operations Management

* Freight/Carrier Operations

* P&L/Forecasting/Budgeting

* Contractor Relations

* Territory Safety & Administration

* Territory Fleet Management

* Staff Development/Training

* Interdepartmental Communication

* Asset Recovery/Liability

* Quality Assurance Control

* OSHA/DOT Compliance

* Accident Investigation

* Logistics Management

* Team Building/Leadership

* Strategic Planning

* Shipping & Receiving

* Lean Management

* HR/Labor Relations

* KPI/Process Improvement

Professional Profile

Iron Mountain, Phoenix, AZ/Jessup, MD 2007 - Present

General Manager of Transportation & Shred Plant Operations

Responsible for leading a cross-functional team in the transportation and warehousing processes while ensuring the highest quality and on-time delivery of project milestones and deliverables. Oversee resource planning, rate negotiation, shipment routing, asset recovery, project management, account management, and go to market strategy.

* Recognized as an expert in my role by both new and tenured peers throughout North America and Canada as a member of a Synergy Value Team.

* Consistently improved processes at both the territory and national levels while maintaining strict compliance with laws, regulations, and company standards.

Transportation Manager

Accountable for managing 10 transportation supervisors along with 77 couriers for the Baltimore -Washington DC market of Iron Mountain. Provided strategic planning for territory, maintained DOT compliance, mentored staff, and collaborated with sales to ensure customer satisfaction.

* Bridged the gap between departments to ensure a productive workflow by managing daily, monthly and quarterly costs of each department.

* Performed cost vs. profit analysis to determine growth expenditures while developing and implementing productivity goals for all operations.

* Conducted accident investigations, defensive driving training, and gave departmental updates to the Territory GM and/or the VP.

FedEx Ground, Baltimore, MD/Fredericksburg, VA 1993 - 2007

P&D Manager Inbound/Outbound Coordinator Package Handler

Trained and managed up to 105 contractors, 9 service managers, and 13 clerks while overseeing daily operations of the terminal including administration, safety, account management, and compliance.

* Ensured customer satisfaction, tracked contractor performance/quality, and solved any problems.

Training & Professional Development

Virginia Commonwealth University Germanna Community College

Awards & Honors:

* Presidents Teamwork Award (2012)

* FedEx One Call Excellence Award (2007)

* Service Manager of the Year/Month (2004-2005)

* Pure Warrior Award (2002)

* All Mannion/All-American Team (1999-2000)

* Outbound Service Manager of the Year (1998)

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