Customer Service Representative

MICHELLE HARDEMAN ** Havenwood Ct.Covington GA ***16

Home 770-***-**** Cell 678-***-****

Email ********@*********.***

PATIENT RELATIONS SPECIALIST

To ensure quality services in the healthcare industry and it’s patients

w ith compassion, care and strong interpersonal communication skills.

C ertifications: Six Sigma/Perfect Attendance Award 2010

A uxilia ry Appreciation Award

A REAS OF STRENGT H

Excellent Communication skills (verbal/wri t ten) Independence

Team Player

M ul ti tasking

Medical Terminology Pre-

Certification Skills

Data Ent ry Skills Clerical

D uties

Computer Skills: M icrosoft Word, Windows, Excel, Expert Point,

AS400

WORK EXPER I E NCE

Rockdale Medical Center Auxilia ry ( May 2013-P resent)

East Tower Registration/North Tower Registration

Represent Rockdale Medical Center and Auxiliary by demonstrating a service

o riented

t hrough enthusiasm, ini tiative,positive attitude and sincerity with pride in our

services.

Schedules and Pre-registers inpatient and outpatient for hospital procedures.

Have patient fill out consent forms, screening forms, collect identification and

i nsurance cards.

Put together daily schedules, documents and insurance information to

maintain patient confidentiali ty and accurate information in order to

register patient for pre-certification.

Assist registers as needed and build relationships with registers.

Greet patients and visitors requesting directions to various departments

STERICYCLE DIRECT RETURNS, CONYERS GA

1995-2010

Schedule I I Validation Specialist ( 2006-2010)

Verify and complete DEA 222 forms and shipper information for completed returns

of Schedule I I shipments in compliance with all DEA regulations. Direct contact

w ith customers regarding to DEA and Schedule I I product issues.

A nalyzed and compare data processed CII pharmaceutical returns.

Provided analytical support to customers with various problems regarding

p harmaceutical issues.

Completed all CII pharmaceutical shipments in a timely manner.

Completed reports and document letters according to Sop’s

Customer Service Representative ( 2001-2006)

Performed all aspects of customer service functions,phone inqui ries, data entry,

verification, receiving and issuance of return authorization forms. Provide

support to Client Representatives as needed.

Managed all inbound customer calls for distribution of ki ts and forms.

Verified keyed paperwork with the required productivity level and minimum

accuracy level of 97%.

Demonstrates the ability to identify and understand customer needs are met and

p roactively searches ways to increase customer satisfaction.

P roduct P rocessor ( 1995-2001)

Received, processed and sorted out of data pharmaceutical product.

M aintained accuracy level rate of 99.5% as well as reach daily production quota.

Expertise in Distributors, Manufacturers and Third Party Logistic Companies.

EDUCATION- Towers High School, Decatur, Georgia -Diploma

References available upon request

Letter of Recommendation Available

Contact this candidate