Business Operations Analyst

ANH T. NGUYEN

**** *. ****** **. ****, PA ***** 717-***-****

acazt3@r.postjobfree.com

OBJECTIVE

To acquire an active challenging position in the field of Information Technology with a solid company utilizing the opportunity to offer proven and developing skills

within the company to provide business solution

EDUCATION

Penn State University (York, PA) August 2008 - May 4, 2012

Bachelor of Science in Information Sciences & Technology ( Integration and Application)

Minor: Business

Major GPA: 3.51/4.0

Cumulative GPA: 3.41/4.0

Relevant Courses: Business Writing, Organization of Data, Accounting, Economics, Stats Analysis, Project Mgmt., PC Hardware, Intro to Computer Languages,

Fundamentals of Systems and Enterprise Integration, Advance Enterprise Inter

EXPERIENCE

Hughes Network Systems July 31, 2012 – Present

Business Operations Analyst

Responsible to produce daily, weekly, and monthly analytically reports to different departments within the organization to improve business

functions to provide quality services for customers

Develop Crystal Report queries to collect data and compose KPI to conduct statistical analysis, correlation, and trending of performance data

Customize and document report contents and views using Excel, Crystal Reports, and other tools to meet the requirements of internal business

customers

Utilize Qualtrics web-based application to create surveys based on user's requirements and each surveys required to go through SDLC phases

before daily distribution of various surveys to collect data for different internal groups of individual within the organization.

Communicate cross-functionally to stay abreast to effectively utilize share information to help define business requirements, resolve technical

issues, recommend best practice, and implement key projects.

Adjust to the limited operation time frame per day by promptly prioritizing assigned duties and tasks effectively through the use of best practice

to improve proficiency in personal performance

Penn State IST440W Course Project, York, PA January 2012 – May 2, 2012

Projects XCollectibles and LUV Exchange

Collaborated with all project members within the course and established a temporary organization structure and adopted two real-life projects from two

different project sponsors

Collaborated with project members to analyzed current websites and the collected requirements and proposed stable business solutions to optimize

websites with the ability to adopt newer technologies to meet future requirements

Assigned tasks to members and group them into task teams based on each individuals’ skill sets and areas of expertise

Met regularly with task teams to keep Project Managers abreast

Provided resources and assistant to appropriate task teams to minimize the usage on the available human resources

XCollectibles, York, PA September 2011 – May 2, 2012

Internship

Successfully presented a comprehensive project proposal to IST440W and got approved

Assisted in designing an e-commerce website based on the signed contract requirements document

Tested website for bugs by creating test scripts, document it, and reported them to the development team

Checked sign-off requirements against prototype website to make sure requirements are met

Worked with web scraper technology, Mozenda to update website database

CERTIFICATION

SAP America Inc. University Alliances Certification Program (UAP) August 2008 - May 4, 2012

Trained on SAP R/3 system and SAP NetWeaver Developer Studio (SAP Business Suite)

Used SAP NetWeaver tools, Visual Composers and Web Dynpro to create BAPIs iViews, and SAP Portal Content Studio to create other classification of

iViews for particular roles within an organization

Interacted with the SAP R/3 GUI and retrieved data from a centralize database server to performed SOP, then manipulated and managed its existing

databases to execute MRP, Sales and Purchases Orders processes

Learnt the ASAP and SOA Methodologies, applied concepts to IT Projects, and documented every processes and procedures for future references

SKILLS

Crystal Report

Microsoft Excel, Word, Visio and Project

Mozenda, VMware, Adobe Photoshop and Illustrator

Vietnamese

HONORS/ACTIVITIES

Dean’s List Academic Achievement, Spring 2011, Fall 2011, Spring 2012

Tennis, Basketball, Running, Strength Training, Yoga

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