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Customer Service Design

Location:
Plano, TX
Posted:
November 15, 2013

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Resume:

Robert Luna

**** ****** ****, ***. **** Plano, TX 75025

Cellular 708-***-**** acazqw@r.postjobfree.com

Objective

Objective

A career at the leading edge of Graphic Design Technology using established skills in management, design, implementation, and troubleshooting; A Graphic Design position with a Marketing firm, with an opportunity to my refine skills and knowledge to contribute to company goal.

Summary

Summary

A Graphic Designer with 15 years of experience in graphic and print design; Extensive experience in developing for traditional and new media using a mix of traditional design techniques and computer aided techniques. I’ve accomplished in all aspects of print design; I’m a self-motivator, highly organized individual in excellent interpersonal communications and a creative individual. My freelancing experience has helped me increase my abilities in all spectrums of computer design. I’ve effectively managed multiple projects, and take pride in providing exemplary customer service. Experience with images scanned, images retouched, print production, knowledge of three-color and four-color process.

Career History

Career History

Lurie Children's Hospital, Canon Business Process Services, Chicago, IL 2009 to Present

Document Center Supervisor / Graphic Designer

• Provide support to the Copy Center with downloading job orders from emails or print queues for sizing, reproducing, sorting and finishing.

• Review the document quality before, during, and after each production job.

• Operate the finishing equipment (3-hole drills, bindery, laminating, folder, cutter, etc.) according to job ticket instructions.

• Handle all accurate supply inventory based on established par levels; prepare all the orders for parts and consumables.

• Handle sensitive and/or confidential documents and information.

• Accurately maintain the required service logs and other documentation.

• Prioritize and monitor the workflow.

24 Seven Discovere, Chicago, IL 2002 to 2009

Color Operator / Imaging Specialist

• Responsible for all sorts of printing needs in the color department.

• Processed various software and provided the level of quality for both oversize output and standard output; such as mounting oversize on foam core boards.

• Responsible for scanning original documents and manipulating documents for a quality print; maintained and calibrate the Canon 7000 to ensure quality.

Wright Advertising Corp, Cicero, IL 2006 to 2007

Print Shop / Graphic Designer

• Handled the Design Ad layouts for signs, awnings & bus benches.

• Provided backup services for screening and other production.

Docucare, Xerox, Chicago, IL 2000 to 2006

Copy Center / Account Associate

• Responsible for proof reading and correcting any errors for all files before printing.

• Reviewed and ensured the preflight files sent through the network have meet standards.

• Maintained the scheduling of the jobs in a prioritized manner.

• Maintained the inventory of parts on a monthly basis.

• Responsible for troubleshooting problems with copiers and fixing equipment.

• Provided backup services in the mailroom in order to perform the necessary duties to meet the client's needs.

Edu

Education

cation

American Academy of Art, Chicago, IL 1992 to1994

Associates in Arts of Computer Design

Morton East High School, Cicero, IL 1985 to1990

Summary

Skills

• P.C. applications such as: CorelDraw, Adobe Creative Suite 6, QuarkXpress, and Microsoft Office 2010

• MAC applications such as: Adobe Creative Suite 6, QuarkXpress

• Freelance marketing experience in various establishments providing Advertising Art, Graphic Arts/Design, Production Management



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