Customer Service Sales

DARRYL L. KLINE

***** ** ****** ******, ** Mirada, CA 90638

714-***-**** (C) 562-***-**** (H)

*************@*****.***

QUALIFICATIONS

• An experienced professional with a broad base of forklift industry knowledge in

equipment sales, customer service support for a wide range of material handling

equipment - new, used and after-market parts and service.

• Skilled at product positioning and developing strategies for successful market

penetration.

• Experienced in developing and maintaining strong relationships with customers and

co-workers from diverse backgrounds.

• Highly developed interpersonal skills, effective problem solver who promptly responds

to customer needs producing strong customer loyalty.

• Knowledge and enforcement of Cal OSHA, EPA and Hazmat standards and

compliance requirements.

• Broad-based knowledge and experience in the forklift industry beginning with hands-

on mechanical experience in after-market parts, service, sales, rental, marketing and

management

• After-market management experience ranging from 16 employees of a single branch

operation to multiple branch operations with109 employees.

PROFESSIONAL ACHIEVEMENTS

• Oversaw part sales increase from 5.6M to 8.2M. Service sales from $5.9M to $8.7M

and PM population from 2,900 forklifts to 4,200 forklifts as Vice President of Southern

California Material Handling

• Increased Parts Sales from 480K to 800K, Service Sales from $660K to $1.2M and

increased PM population from 330 PM’s to 675 PM’s for Industrial Forklift of Southern

California

• Designed and implemented Service Writer Programs, increasing customer service

sales up to $900,000 per year

ACCOMPLISHMENTS

• MCFA National Parts & Service Award – 2008, 2007, 2006

• MCFA Five-Star Service Gold Award – 2006, 2005, 2004

• Nissan Service Excellence Gold Award – 1997, 1996, 1995

(1 of 2 dealerships to achieve these awards for 3 consecutive years)

• Nissan #1 National Parts Sales Award – 1997, 1996, 1995

• Nissan National Service Manager of the Year – 1995

• Nissan Western Regional Service Manager of the Year – 1996, 1994

SEMINARS AND EDUCATION

Seminars for Parts & Services, Parts Marketing, and After Market Sales presented

By Nissan and Caterpillar

Cerritos College, Norwalk, CA

Business Management

Gahr High School, Cerritos, CA

DARRYL L. KLINE

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PROFESSIONAL EXPERIENCE

10/2010 to Industrial Forklift of Southern California (IFSC), Buena Park, CA

11/2012 General Parts & Service Manager

• Responsible for parts and service budgets, hiring, employee relations,

safety, and facilities

03/2003 to Southern California Material Handling (SCMH), Pico Rivera, CA

04/2010 Vice President of Product Support

• Responsible for Parts and Service budgets, purchasing, hiring, employee

relations, safety, facilities, fleet maintenance and profits for all three

branches

• Designed and implemented service reports, technician utilization reports,

operations status reports and average bill rate reports

• Dispensing Parts and Service Managers daily information on all internal

and external labor sales

12/1998 to Powerlift Corporation,

2003 Director of Operations

General Manager Orange County Branch

General Service Manger

• Restructuring of the day to day operations by cutting costs to increase

profits for all branches

• Downsizing of Chatsworth and Orange County branches

• Managed all changes in Rental, Parts, and Services Operations to

reduce operational costs while increasing profits

11/1978 to Material Handling Supply, Inc., Santa Fe Springs, CA

12/1998 Operations Manager

General Service Manager

Service Writer

• Management of nation’s largest Nissan Forklift Dealership - Parts and

Service Operations

• Served on Nissan Corporations Dealers Council for seven years

• Daily operations of facility with responsibility for budgets, purchasing,

profits, employment issues, safety, rental, parts, service, aftermarket

sales and customer service

• Designed and implemented training programs

• Procured company vehicles and shop equipment while establishing Fleet

Maintenance Program for 40 vehicles

References available upon request

Contact this candidate