Customer Service Human Resources

Cach M. Archer

**** ******* ****, *********, ** *0253

Mobile: 202-***-****

Email: *******@***************.***

Qualifications Summary

Service-focused psychology professional with a strong commitment to serving

the needs of others with emotional and behavioral disabilities by providing

support, assessment and creating behavioral management treatment plan.

. Hardworking, energetic, and reliable; recognized for assuming additional

responsibilities.

. Results-oriented and dependable individual possessing familiarity and

understanding in child psychology and behavioral disabilities.

. Efficient and highly motivated with track record of working successfully

with individuals, families or groups.

. Highly reliable and dedicated in providing compassion and assistance to

those who need help in everyday living.

. Software proficiency: Microsoft Outlook, Word, PowerPoint, and Excel;

Internet

Education

Georgia Southern University (GSU) Major: Psychology Grad

Date: 5/2013

Statesboro, GA Minor: Justice Studies

GPA: 3.65 out of 4.0

Luella High School High School Diploma Grad.

Date: 5/2009

Locust Grove, GA GPA: 3.3 out of 4.0

Work Experience

Afterschool Group Counselor

Helping Hands Community Development Center, LLC 08/2013

- Present

. Transport children K-8th grade from school to camp facility.

. Provide tutoring and help with homework.

. Structure therapeutic enrichment activities such as skill building,

anger management, and coping mechanisms for those who suffer from

mental illnesses.

. Submit detailed GIRP documentation and assisted immediate supervisor

with billing sheets.

Desk Assistant

Office of Student Activities - Georgia Southern University

8/2012 - 5/2013

. Receive and distribute emails and important messages.

. Assist students with questions regarding new student organizations,

events on campus, and facility usage.

. Answer telephone calls for the office, taking messages, and directing

visitors to their point of interest.

Forensic Services Intern

Safe Shores - The DC Children's Advocacy Center 12/2011

- 1/2012

. Organized case files and managed database by entering new and updated

case information; reviewed data for deficiencies.

. Set up the interview watch-room for forensic interviews with children,

and engaged in interactive play with children before their interviews.

. Labeled and distributed DVDs of forensic interviews accordingly for

Child and Family Services, the D.C. Metropolitan Police Department,

and the U.S. Attorney's Office.

Office Automation Clerk

U.S. Dept. of State - Human Resources Executive Office

6/2011 - 8/2011

. Provided excellent customer service when answering telephone calls for

the office, taking messages for staff members and directing visitors

to their point of interest.

. Performed office automation work which included word processing,

spreadsheets, and databases. Also assisted the team leader in finding

classified documents, and creating memos and vacancy announcements.

. Updated the office calendar, and scheduled meetings for the deputy

chairman.

Clerical Assistant

U.S. Dept. of State - HR/EX/ADM 6/2010 -

8/2010

. Completed numerous administrative tasks such as making copies, faxing,

and printing documents in a typical office setting.

. Provided assistance in reorganizing, filing, and distributing

sensitive documents.

. Received and transmitted emails and important messages.

Clerical Assistant (Summer Intern)

D.C. Government, Dept. of Human Resources 6/2009

- 8/2009

. Demonstrated well-developed experience in performing administrative

tasks. Worked effectively and collaborated with people of various

ages and cultures, as well as the ability to adapt to various work and

communication styles.

. Provided clerical support in the areas of file maintenance,

preparation/processing of sensitive documentation, database input.

. Provided a high standard of customer service when answering telephone

calls and receiving visitors.

Catering Assistant

JB Catering, Inc. 5/2005

- 6/2006

. Provided exceptional customer service in a fast-paced environment.

. Presented with many opportunities to learn and practice how to

prepare, present, and store food items displayed at public and private

events for groups as small as twenty and as large as several hundred.

Affiliations

. 2012 McNair Scholar, GSU

> Conducted independent research on Adult Perceptions of Child

Misbehaviors, under the direction of Dr. Janice H. Kennedy.

> Paper presented at the University at Buffalo National McNair

Research Conference.

. Psi Chi, International Honor Society in Psychology

. Minority Advisement Program, GSU

. Golden Key International Honour Society

. The Gamma Beta Phi Honor Society

. Phi Eta Sigma National Honor Society

References

. Devon Willis 202-***-****

. Memory Littles 912-***-****

. Nathlie Dowdell 678-***-****

Contact this candidate