Project Manager Technical Support

Lionel Bouchet - ** ans

** *** ** ******* ******* – 74100 Annemasse - France

tél : 003*-*-**-**-**-**

mail : *************@*******.***

Technical Support

French, German, English

Work Experience

04/2013 – Today SOTEC Nyon

Technical Support for Panda Security Products in French, German, English

Configuration, Installation of the Panda products : Windows 7 & XP – Windows Server

Software testing and documentation

Maintenance and update of the public knowleldgebase on the Panda website

Webcast : Online products presentation

07/2011 – 04/2012 TRADINGSCREEN Geneva - Zürich

Technical Support for swiss Clients : HedgeFunds, Private Banks

Training and support to Users ( per remote or on site – Trade floor support )

Installation, configuration and updates – patching of the Tradingcreen softwares

Testing / Bug tracking / Product enhancement request ( JIRA / Salesforce )

Weekly conf-call with clients : Project monitoring

10/2006 – 04/2011 SUNGARD Global Trading ( GLTRADE ) Geneva – Zürich – Istanbul / Turkey

Technical Support / Account & Project Manager

Project Management : Migration / Installation of trading platforms – Back & Front-end

Implementation of the SUNGARD architectures and products :

- Windows Server, Linux, Oracle database / SQL

- Parameterization of the SUNGARD softwares :

Order Management System, FIX engine, Client applications, Back-End applications

- Script writing

Connectivity to stock exchanges & Data center :

- Installation / parameterization of leased lines from Data center to Clients

- FIX certification with client / Stock Exchange

Training and support to Users

Bug tracking - Product enhancement request ( Salesforce )

Support level 1&2 French, German, English

Test and Production platforms support and maintenance :

- Test plan

- Server / Software updates

11/2004 – 10/2006 Manpower Geneva

Launch of the Helpdesk – Support for Manpower Users / German, French

Installation of workstations / Updates of applications

Back-up of Users 's mails / documents

Windows XP, pack Office, printer issues, ...

Software enhancement / Bug tracking

02/2004 – 10/2004 Unilog Aix-en-Provence (France)

Itesoft : Installation of platforms for automatic document capture and processing

Autoroutes du Sud de la France (ASF) : Maintenance of the toll highway Softwares

01/2003 – 01/2004 Société Osiatis Vitrolles (France)

Technical Support for EADS at EUROCOPTER Marignane

Workstations / printers / Software maintenance

2002 Self-training in IT, foreign languages

11/2000 – 11/2001 Argo-Tec Düsseldorf (Germany)

Programming/ internet pages updating :

HTML,Javascript,ASP,PHP,JSP / SQL

Graphism : Photoshop, Illustrator, Flash 5.0(actionscript)

Education

1999 – 2000 Developer (Fachinformatiker )

Programmer : chamber of commerce of Düsseldorf - Germany

Windows NT4/ 2000, Linux

C,C++,Java, ASP,PHP4, SQL, actionscript,Visual Basic

1998 PNdS (Prüfung zum Nachweis deutscher Sprachkenntnisse) in Düsseldorf

1995 – 1998 German course in Düsseldorf / Germany – student jobs in parallel

1990 – 1993 DEUG A : 2-year university degree in mathematics / Université of Marseille St-Jérôme

1989 High school diploma "Mathématiques et Physique"

Languages

French : native language

German, English : written and spoken fluently

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