Customer Service Sales

Katrina A. Thomas

**** **** ******** **. *** **** Jacksonville Fl. 32277

****************@*****.*** // 404-***-****

Successful manager with over 10 years of experience in team development,

customer service, sales, and education.

SUMMARY QUALIFICATIONS

•Ability to train and manage employees across numerous divisions in several key areas.

•Strong communication skills both verbal and written.

•Excel in problem solving customer related issues.

•Capable of meeting and exceeding sales targets.

•Excellent organizational, analytical and interpersonal skills.

CAREER HIGHLIGHT

Duval County School System, Jacksonville, FL. 08/12-Present

•Developed and implemented daily and unit lesson plans for 3rd grade, administered testing,

tracked and and analyzed class performance.

•Conducted group and one-on-one math, reading and writing activities.

•Developed excellent rapport with students.

Fostered a classroom environment conducive to learning and promoting excellent student

engagement.

•Conducted parent conferences.

Advance Auto Parts, Jacksonville, FL. 11/09-08/12

•Responsible to create new business and to build a relationship with the commercial

customers in the district.

•Provide support to ensure ongoing account management and follow-through to meet

customer expectations.

AutoZone, Jacksonville, FL. 02/09-11/09

•Responsible for picking up and delivering parts in a timing manner.

•Answer commercial questions in regards to purchasing parts.

UPS, Jacksonville, FL. 01/07-02/09

•Part-time package handler.

•Pick-off packages to ensure they are going to the correct location

Work hands on with the safety committee to ensure employees are working safety.

Titlewave of Georgia, Inc.,Atlanta, GA. 12/03-11/06

•Monitor and mentor associate’s providing all employees with necessary training and

development to achieve personal and organizational goals.

•Utilize customer service and public relations skills to develop successful business relations.

•Work hands on with associates to ensure good collections and sales.

•Handle all title processing to ensure all liens processed correctly and timely.

SunTrust Bank, Atlanta, Ga. 08/00-09/03

•Responsible for meeting and exceeding sales targets.

•Handled customer inquiries also ensured that customer received correct products and

services.

•Handled deposit and withdrawal to provide accurate account ledgers for customers.

AT&T, Marietta, GA. 02/98-04/00

•Reached individual standard of 60+ calls per day contributing to unit goal of resolving 90% of

all clients’ inquiries.

•Analyzed accounts to determine what products and services were best suited for the

customers needs.

•Identify, communicate, and act upon merchandise opportunities and issues.

•Responsible for training co-workers proper and effective on sales and service techniques.

SunTrust Bank, Atlanta, Ga. 01/97-02/98

•See Above.

EDUCATION

FSCJ, JACKSONVILLE, FL. GRADUATE: BS EARLY CHILDHOOD EDUCATON

FCCJ, JACKSONVILLE, FL. GRADUATE: A.A. ELEMENTARY EDUCATION

BAUDER COLLEGE, ATLANTA, GA. MAJOR: FASHION DESIGN

Contact this candidate