Customer Service Sales

John Lally

773-***-****

**** * **** ** *******, IL 60638

****.*******@*****.***

OBJECTIVE

To obtain a management position that will allow me to utilize my education and skills from prior

work experience.

QUALIFICATIONS

• Experience managing a facility, supervising a work crew, and managing employee

schedules

• Excellent organizational skills developed in a variety of work settings

• Dependable, trustworthy, hard-working

• Initiate projects to improve speed and efficiency of work

• Strong customer service skills - understand how to deal with people and handle

customers in various situations

• Work quickly and able to multitask

EDUCATION

Concordia University-Chicago River Forest, IL Bachelor of Arts degree,

December 2011

MANAGEMENT/CUSTOMER SERVICE EXPERIENCE

Advantage Rent a Car Des Plaines, IL September 2012- Present

Customer Sales Manager- O’Hare

• Increased sales year over year sales by 54%.

• Led the store from a low performing location to a consistent top 15 performing location

• Have exceeded location goal by at least 20% for six straight months

Advantage Rent a Car Chicago, IL March 2012- September 2012

Customer Sales Associate- Midway

• Top performing agent at location.

• Met or exceeded goal every month

Line Drive Baseball AcademyBedford Park, IL March 2001- August 2005

Manager

• Increased productivity by 30% while training new employees on routine maintenance on

equipment

• Rewrote scheduling, utilizing every batting cage to allow for more patrons to use

the facilities, and developed a policy to allow more user friendly scheduling

• Created and maintained employee work schedules

ADDITIONAL WORK EXPERIENCE

Construction laborer positions (temporary/seasonal):

CUBS Construction Mokena, IL November 2011- December 2011

Walsh Construction Chicago, IL September 2011- October 2011

Break Thru Demolition Lombard, IL Summer 2010 and 2011

Adjustable Forms, Inc. Lombard, IL December 2008-August 2009

Concordia University-Chicago River Forest, IL

Aquatics Attendant May 2008 – December 2010

Facilities Assistant August 2009 – July 2010

LEADERSHIP/SERVICE

• Led off-season workouts for both College and High School football teams

• Assistant Football Coach, St. Turibius School, Chicago - team was undefeated and division

Champions

• Assistant Basketball Coach, St. Turibius School, Chicago - team went a combined 35-5,

winning 3 leagues

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