Management Software
Resume:
ISMAILA
SYSTEMS ADMINISTRATOR
Proven Success in Systems Optimization and Strategic IT Solutions
SUMMARY:
. Senior Systems Administrator with 7+ years of hands on IT systems
administration experience, managing server infrastructures and data-
center operations across multiple platforms (Unix, Linux, Windows).
Effectively plan, install, configure and optimize the IT infrastructure
to consistently achieve high availability and performance
. Technical skills hardware:
Windows Server 2000/2003/2008, Dell (workstation and servers), HP server
Software/OS: Windows 2000/NT/XP/windows 7, Exchange 2003, UNIX, OS2 Warp
Network: AD, DNS, TCP/IP, WINS.
. Proven ability to create and deliver solutions tied to business growth,
organizational development and systems/network optimization. Skilled
problem identifier and troubleshooter comfortable managing systems,
projects and teams in a range of IT environments.
. Experience in LAN/WAN/NOC administration, Productivity improvement
. Expertise in Technical Support, System Installation, Configuration &
Upgrading, Security Solutions
. Experience in Database Design & Management, Patches &Updates, Training
and Mentoring.
. Ability to work under pressure in a time-critical situation
. Strong analytical and technical skills on Windows Enterprise Server
environment.
. Excellent in Windows Server administration skills.
. Able to work in a team oriented environment
. Willing to work after hours during emergency call-in
EDUCATION:
. Masters in Distributed Information Systems at Cheikh Anta Diop
University
. Information & Network Security at UMBC Training Centers
. Certified in CompTIA Security+
PROFESSIONAL EXPERIENCE:
Johns Hopkins, Baltimore MD 09/10 -
Present
Support Desktop and Hardware Software
. Support desktop and hardware software for PCs
. Install, configure, upgrade, and maintain laptops, desktops, networked
printers, scanners
. Install, configure, upgrade, and maintain various operating
systems: Windows 2000 Pro/XP Pro and Windows 2000/2003/2008 Servers
. Install, configure, upgrade, and maintain various PC applications: MS
Office 2003/XP/2007/2010, MS Outlook 2007/2010, Adobe Acrobat, etc.
. Select and maintain hardware/software standards for clients' systems
. Work with preferred vendors to obtain price quotes and warranty
replacements
. Document PC and network configuration and maintenance procedures and PC
inventory.
Network Access Support
. Configure email, printing and file access to network directory resources
. Provide users with first level of technical support
. Research and resolve issues concerning user network access
. Assist and train end-users with the use of company resources
. Transfer data from workstations to assigned network directories (Outlook
email, desktop data, bookmarks, etc.) via profile
. Complete backup tape rotation procedures for company servers
End User Support
. Monitor incoming emails/phone calls to IT Help Desk
. Support network file sharing, printing, and email access
. Troubleshoot both hardware and software related PC problems
. Troubleshoot both hardware and software related AS 400 problems
. Assist and train staff in MS Office, specifically Outlook and Excel, and
basic PC/network functions
. Respond to the IT Help Desk after hours including weekends and nights
System Administrator, Provident Bank Woodlawn, MD 06/08 -
09/10
. Support Microsoft AD environment in order to meet and maintain
appropriate service levels.
. Administer and support Microsoft Exchange and Active Directory.
. Provide a point of escalation and support to the Desktop support Group.
. Monitor Windows 2003/2008 Servers and troubleshoot problems.
. Install and Configure and Maintain servers Operating System and repair
server hardware.
. Day to day Network Administration including backups, security management,
user account management, email Servers, Internet Access.
. Provide support for internal staff workstations and laptops and remote
staff IT needs.
. Evaluate existing Systems and guide Senior Management on IT practices, IT
infrastructure performance, maintenance upgrades, as well as new
application and Technologies.
System Administrator, Capitol First Bankshares College Park, MD 01/05 -
05/08
. Design and implementation of office automation of the curriculum material
for staff training
. Installation and configuration of all types of software
. Computer equipment management (computer hardware and software
maintenance)
. Administration and optimization of the Local Area Network (LAN)
. Data backup (Business management) for the AS400 software
. Data backup (Accounting) for XSERIES 255 server
. Participation in LAN connection design and configuration
. Participation in the installation and configuration of XSERIES 255
servers
. Work closely with users and understand their requirements and configure
system appropriately.
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