Customer Service Sales

Brittany Alston

**** *. ****** **** **** Unit *** Home: 630-***-****

Chicago, IL 60618 ********@*****.***

Career Focus

Energetic, professional, personable results oriented team player eager to bring strong customer service skills to a

growing company in need of top level support. Excellent communication and problem solving skills with a strong

work ethic and the ability to resolve issues independently or within a team.

Core Qualifications

Extensive experience with travel booking and Report transcription and proofreading

heavy scheduling Customer service expert

Administrative operations Energetic and organized

Microsoft Word, Excel, PowerPoint, Adobe Detail Oriented

Photoshop

Work Experience

Production Specialist 09/2012

09/2013

Ebiquity Chicago, IL

Identified relevant advertising from a variety of global media, including Television, Radio, Press, Internet

and Social Media.

Video monitoring, ad clipping, scanning, data entry, data management and the handling of special

projects.

Entered specific information onto a customized database accurately and to specified deadlines.

Provided coverage within the department or other areas of the business as required.

Worked as part of a team to ensure all departmental deadlines were met.

Communicated effectively with other departments within the company to ensure quality and consistency

is maintained.

Seasonal Travel Consultant 01/2012

08/2012

Rail Europe Rosemont, IL

Provided telephone customer service to travel agents and public by booking train tickets throughout

Europe.

Helped customers and agents plan the most efficient and cost effective routes using thorough knowledge

of European destinations to ensure an enjoyable vacation.

Resolved problems and offered counsel on various European destinations and attractions.

Data Entry and Processing Specialist 11/2009

08/2010

HR Plus Chicago, IL

Processed background requests consistent with client guidelines.

Accurately input information obtained from a resume or application into the database system in a

proficient and timely manner.

Contacted clients and/or applicants to obtain missing information in order to expedite the investigation

process.

Exercised good judgment and made decisions to promote smooth workflow within the team to ensure

that client requests are met.

Worked on various projects assigned by department manager.

Office Assistant 05/2007

09/2008

Allstate Insurance Bolingbrook, IL

Provided excellent customer service and resolved issues by handling phone calls for sales office.

Assisted sales agent in finalizing quotes, printing document and mailing to customers.

Education

Monmouth College Communication

Monmouth, IL

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