Technical Support Software

Amgad Sourial

Cell: 514-***-****

****, *** ******,

Laval Ouest, Qu bec, H7R 3P6

E-Mail: *****.*******@*****.***

Objective

Opportunity to work as a Computer Support specialist in order to

further my expertise in this field.

Education

John Abbott College:

PC Technical Support Program (DEC) Graduated December 2011.

MICROSOFT Certification:

MCITP Server 2008 (Microsoft Certified IT Professional Server 2008):

> Windows Server 2008 Active Directory, Configuring, (70-640).

> Windows Server 2008 Network Infrastructure, (70-642).

> Windows Server 2008, Server Administration, (70-646).

Faculty of Law Cairo University

BA. in Law graduated 1992.

Qualifications & Skills

1. Installing and maintaining Windows Server 2008;

2. Installing Active Directory (DCPromo Command), working with

Organizational Units, Groups, and GPOs;

3. Creating or recreating Domain Controllers using IFM (Install from

Media)

4. Installing software using the Group Management Console;

5. Backing up Windows Server 2008 using Windows Server Backup,

WBADMIN, NTDSUTIL

6. Installing and maintaining LINUX OS. (RedHat, Fedora, Ubuntu,);

7. Installing Linux Mail Server (send mail);

8. Troubleshooting problems with TCP/IP, (Dynamic and Static IP,

APIPA);

9. Installing and managing DHCP, (Dynamic Host Configuration

Protocol);

10. Installing and Implementing DNS for Server 2008;

11. Installing and maintaining IIS (Internet Information Service);

12. Installing and working with WSUS (Windows Server Update Service);

13. Troubleshooting Servers hardware problems, detecting and working on

solving it;

14. Installing OS. over network using Norton Ghost or WDS (Windows

Deployment Services);

15. Installing and managing Windows XP, Vista, 7, 8;

16. Worked with MS. Office 2007, 2010 (Word, Excel, Power Point, Access

and Outlook);

17. Working with most Internet protocols (HTTP, HTTPS, SSL, IMAP4,

POP3, TCP, UDP, TCP/IP);

18. Working with most Anti-Virus/Firewalls Software to get the most

secure OS;

19. Troubleshooting problems with different OS and applications in

person, via telephone or from remote location;

Training and Work Experiences;

Amira Inc. "Sep. 28, 2012 "till now"

PC. Technical Support:

> Detecting and solving computers Problems;

> Installing printers and detecting problems related to them and solving

it;

> Upgrading office 2007 to office 2010;

> Solving Apple Mac Boot camp problems;

> Detecting and solving Network problems;

Machine Operator;

> Setting up the machine program to insure the best product quality;

> Solving the machine software problems during the day;

Petro Canada "April 2012 -Sep. 7th, 2012";

Cashier;

> Managing all the cash transactions in their workplace;

> Maintaining daily account of the daily transactions;

> Balancing the daily account at the end of each day;

> Checking the daily cash balance;

> Interacting with the customers that come to the counter;

> Solving all their cash related queries;

> Checking for the price of products and checking for nay discounts or

offers;

HYPER-TEC, CIARA "November 2011"

Technical Support Specialist "Hardware Troubleshooting Department";

> Responsible for Server hardware problems;

> Troubleshooting, solving, and replacing hardware parts;

> Software Installation and putting servers in Burning tests mode;

> Maintenance work has to be done fast as the computers are required for

other tasks;

DANESCO "September 2011"

Technical Support Specialist "IT Department''

> Responsible for OS installation XP sp3, maintenance and monitoring the

Infrastructure and Applications for good functionality-

troubleshooting, MS Office 2007, MS Outlook, Windows XP and specific

applications;

> Installation of SYSPRO application;

> Installation and managing FTP Server using third party software

(FILEZILLA FTP SERVER), adding users, groups, giving special

permissions to groups;

> Responsible of receiving and setting up new computers (Laptops),

deployment of Windows XP, installation of new software;

> Administration of hardware devices: installation of memory modules,

hard disks, CD Writers, DVD Writers;

> Upgrading MSOffice 2007 to sp2;

> Maintaining an up-to-date hardware and software inventory

> Offering helpdesk support to users in person.

Al Shasha Comp. Sept. 1st, 2008-January 10, 2010

(Server Administrator)

> Installing Microsoft server 2003 from scratch;

> Installing the Active directory;

> Installing an FTP server;

> Joining all the company's computers to the domain;

> Building organizational units in the server for all the departments;

> Managing the access privilege for the users through the OUs;

> Troubleshooting all the network problems;

> Solving all the user's problems when they occur by phone, e-mail or in

person;

> Managing the server's security system;

> Solving problems of MS. Office 2007 (Word, Excel, PowerPoint and

Outlook);

> Solving DNS problems;

> Solving TCP/IP Problems when they occur;

Lawyer "Self Employed" 1992-Augest 30, 2009;

> Conducts criminal lawsuits and if he is a corporate lawyer then he

conducts civil lawsuits and does all the preparations required to run

a court trial;

> Presents the clients in the court and present the case in front of the

judge;

> Investigates about the case by interviewing and collecting necessary

information from the clients and witness and documents them for

reference while presenting the case in the court;

> Develops strategies, gathers evidence to present the case

understanding the details of the case;

> Coordinates with the court clerk and presents brief of the case;

> Undertake responsibilities of transferring assets, trusts, wills and

other legal and property related papers;

Languages English, French, Arabic.

References Available Upon Request.

Contact this candidate