Customer Service Assistant

Mai Yang

*** ********* ***** *** ****

Columbia, SC 29209

828-***-****

*************@*****.***

OBJECTIVE: To obtain a position in a team-oriented practice that will utilize my experience,

communication and motivational skills

PROFESSIONAL EXPERIENCE

Dr. Bee Yang, Hickory, NC May 2013- Nov 2013

Dental Assistant

Assisted the dentist at chair-side by preparing dental materials, collected and recorded

patient’s medical history, managed patients during dental procedures, smoothly and swiftly

transferred required instruments from the tray to the dentist

• Took digital films

• Assisted extractions and surgical extractions

• Cemented temporary and permanent crowns,

• Cemented temporary stainless steel crowns/pulp for children/placed spacer

• Assisted with amalgam and composite fillings, and applied dental sealants

• Charted/Dentrix management software

• Polished

• Assisted root canals

• Assisted full and partial dentures

• Took impression, poured and trim models

CLINICAL ROTATION

Dr. Jason Deal, Morganton, NC Jan 2013- Feb 2013

Dental Assistant

• Took Impressions and poured models

• Assisted with amalgam and composite fillings

• Cemented temporary and permanent crowns

• Assisted extractions

• Assisted with partial and full dentures

• Took, developed and mounted films

• Polished

Dr. Sharon Foreman, Morganton, NC Feb 2013- May 2013

Dental Assistant/ Hygienist Assistant

• Polished, took, developed and mounted films

• Cemented temporary stainless steel crowns/pulp for children

• Assisted with amalgam and composite fillings, and applied sealants,

• Assisted with extractions

• Charted

• Placed spacer for URBL, ULBL, LLBL, LRBL

STAFFMASTERS, Hickory, NC Aug 2011- Jan 2013

Manufacture Associate

Perform measurement on connectors, convert and record measurement into Microsoft

spreadsheet and excel, and perform testing

• Guide-bore angle

• Break test

• Fiber angle

SUMMARY OF QUALIFICATIONS

• Microsoft word (word processing, spreadsheet, data-base, excel)

• Type 65 wpm

• Problem Solving

Excellent Customer Service

•

EDUCATION

Western Piedmont Community College Aug 2012- May 2013

• Diploma Dental Assisting II May 2013

• CPR/ AED certified Nov 2012

• SPICE Certified Nov 2012

Roosevelt High School, Fresno, CA Jun 1996- Jun 2000

• Diploma

• Merit List and perfect attendance 1996-1998

• Honor Roll list and perfect attendance 1998-2000

LANGUAGE

BILINGUAL (Hmong/English)

REFERENCES

Provided upon request

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