Customer Service Technical Support
Resume:
Gerard Albury
Plantation, Florida 33325
Phone: 954-***-****/ 954-***-****
************@*****.***
PROFESSIONAL OBJECTIVE
To use my skills,experience and adaptability to obtain a Systems
Administrator position where I am constantly challenged. My greatest
strength is my ability to walk into a new environment and be functional
immediately. I am quick to learn and adapt to new situations,
configurations and technologies.
.
SKILLS & ABILITIES
Networking Technical Support/Customer Service
TCP/IP & LAN/WAN Protocols Strong ability to patiently assist
Network Technology customers with diagnosis and problem
Router configuration: Cisco, resolution
Belkin, NetGear, Linksys Excellent problem-solving abilities
Network Development Troubleshoot hardware/software
GUI Applications Troubleshoot network connectivity
Operating Systems Software installation support
Windows 98/2000/XP/ Windows 7 Remote Access
Windows Server 2003 Phone and e-mail support
Linux Documentation
Microsoft Communication
Windows server 2008 Strong written and oral communication
Windows server 2008 applications & skills
infrastructure configuration Security
Microsoft exchange server Norton Anti-Virus
Active Directory McAfee
Virus and Spam removal
Experience in Disaster Recovery
planning, testing and execution.
Hardware Firewalls
Palm/Handheld Devices VPN's
Assemble/disassemble PC's Development
Install, configure, troubleshoot SQL database
and repair
Installation of various cables. Mobile devices
Software
Microsoft Word, Excel, PowerPoint, . Apple i-phone and pad
Access, Outlook, Publisher, Visio . Google's Android
Adobe Photoshop . Microsoft's Windows Phone
Install, configure and troubleshoot . Nokia's Symbian
. Mobile device hardware, touchscreen,
Airport Software &
It Ticketing Systems hardware architecture
EXPERIENCE
SILVER AIRWAYS ( contract )
May to June 2013
Freeport, Governors Harbour, Eleuthera, Treasure Cay, Bimini, Marsh
Harbour, Georgetown Bahamas &
Fort Lauderdale Airport
. Responsible for Silver Airways change over in the Bahamas and Fort
Lauderdale Airport.
. Installed fiber optic cables, switches, bag tag and boarding pass
printers.
. Assist employees at Silver Airways with the New Saber Software and
various products and equipment.
. Image PC's using a Windows 7 Migration tool.
Kinetix Solutions, Inc
May 2013
. Remote and Desktop Support
. IT Support Engineer
. Software Developer
ALBURY Consultant Group
June 2007 - Present
Consultant
. Consulting, Software installation & support, Network administration,
Network security,TCP/IP & LAN/WAN Protocols, Manage Networks,
Antivirus and Firewall applications, migration, upgrades & data recovery.
Watson Pharmaceuticals Inc. (contract)
January 2013 March 2013
In Source Inc.
. Infrastructure Imaging and User Data Migration
. Windows 7 Deployment
. Manage & Network over 200 Computers
. Troubleshoot network connectivity
. Maintain & Troubleshoot VOIP phones, Printers & Faxes
. Maintain and Troubleshoot Hardware and Software issues for Cellphones,
Desktops, Laptops & Tablets
. Maintain File Server
. Customer service
TELX Computers - Miami Florida
November 2007 to June 2009
Information System Technician
. IT Technician, fix slow Downs and data recovery
. knowledge of Technologies from multiple vendors such as Dell, VM-Ware,
Microsoft,, Active Directory, DNS, DHCP
. Advanced system deployment knowledge including upgrades, patches and
installations.
. Over two years of supervised experience designing, installing, and
configuring Local Area Networks and designing and simulating Wide Area
Networks in a lab environment.
U.S. OPEN - Flushing, N.Y.
August 2007 to September 2007
Temp. System Technician
. Provided technical support & troubleshooting within an enterprise
environment
Including system crashes, slow down's & data recovery during seasonal
event.
Lehman Brothers - New York, N.Y.
May 2005 to August 2007
IT Technician
. Provide networking/desktop support and perform mainframe and account
maintenance tasks.
. Troubleshooting network issues.
. Maintained accurate notes, and good customer service skills.
. PC/Server hardware, operating systems, networking in Local Area Network,
Wide Area Network, and local/network printer.
. Performed hands on fixes including software upgrade, installation, and
removal. PC and Server hardware upgrade and installation; and System and
Application configurations.
Apple Core Hotels - New York, N.Y.
April 2005 to May 2006
Junior Computer Technician
. Provided first-line technical support via phone, email, and in-person to
resolve issues related to PC hardware and blackberry, Windows Operating
System and application, and network.
. Set up, install, and configure HP LaserJet network printer and perform
printer maintenance and troubleshooting.
. Set up, install, and configure Windows XP on new PC hardware as needed
and prepare laptop for CEO and COO of the company.
. Researched and purchased PC hardware, software, and network related
devices.
REFCO Inc. - New York, N.Y.
November 2002 to January 2005
Help Desk
. Provided customer support with online accounts & troubleshoot problems.
. Excellent communication and diagnostic skills, consistently solve
problems reputation for productivity, complex problem resolution and
professionalism.
. Assist other members of technical support team with various projects.
New York Downtown Hospital - New York, N.Y.
August 2000 to October 2002
IT Assistant
. Learned all aspect of Information Technology. ( hardware, network
cabling, server, routing & software)
. MS Windows NT/Server, MS Windows 2000Pro/Sever, MS Windows XP Home/Pro
. Set up, install, and configure HP LaserJet network printer and perform
printer maintenance and troubleshooting.
. Provided first-line technical support via phone, email, and in person to
resolve issues related to PC hardware Windows Operating System and
application, and network.
EDUCATION
ITT Technical Institute - Davie Florida
2010 to present 2012
Associate of Science Degree in Information Technology - Computer Network
Systems
Graduation Date: December 2012
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