Customer Service Manager

Location:

Posted:

November 15, 2013

R. JEANINE JACKSON

*******.**********@*****.***

OBJECTIVE

My goal is to join an outstanding company with a reputation of excellence and room for growth. With my

knowledge, solid professional standards, excellent track record of dependability and professional skills, I wish

to fit in and contribute to the success of your company.

WORK EXPERIENCE

Total Billing Management August 2012 – August 2013

Conyers, Georgia 30094 Externship /Volunteer services (as needed)

Biller and Insurance Follow up: Hospital Contact for additional information; reconciling unpaid

claims/underpaid claims; submission/resubmission of claims; follow up on insurance and patient aging; create

Monthly Patient statements; handle and resolve patient billing inquires; retrieve Electronic Remittance Advice

(ERA’s); submit electronic claims to clearinghouse and work with clearinghouse to resolve file compatibility

issues; post and reconcile insurance and patient payments; research and resolve incorrect payments, EOB

rejections and other issues with outstanding accounts; accurately apply payments to patient accounts; submit

clean claims within 24 hours of receipt; credentialing and enrollment.

AT&T Advertising Solutions July 2010 – May 2012

Brentwood, Tennessee 37027 retired (24 years) May 9, 2012

Market Assignment Specialist: Coordinated with sales managers on requested rep assignments and/or

reassignments to meet time frames; prepared tables (Canvass/Canvass Org/Canvass Segment); built

market/assign/reassigned market based on company requirements; come up files; identified new

installs/unassigned accounts for products; process unassigned WebQuery open contract memo reports.

AT&T Advertising Solutions October 1988 – June 2010

Tucker, Georgia 30084 relocated to Tennessee office 2010

Manager Publishing Design & Services: Managed a production team of 17 35 staff to create art and process

paperwork needed for print and distribution of Yellow Pages directories and National accounts (NYPS);

managed workflow to maximize accuracy, quality & productivity; resolved queries to meet print deadlines;

handled payroll, complaints, developmental reviews, disciplinary issues and facilitated training

classes/workshops.

General Sports Ventures August 1987 – September 1988

Atlanta, Georgia 30336

Assistant Staff Manager: Input transactions/journal entries, reconciled accounts, processed reports, assisted

in fieldwork for audits of inventory; prepared month end, quarterly and year end reports.

ADDITIONAL SKILLS

Communicate effectively; Ability to multi task in a fast paced environment; Detail oriented; Highly organized;

Outstanding customer service skills; Excellent problem solving skills; Maintains confidentiality; Demonstrates

enthusiasm and commitment to values of the company; Proficiency in keyboarding and ten key; Managerial

Skills; Microsoft Office Suite; CPT, HCPCS I and II, ICD 9 CM/ICD 10 CM; EMR (OfficeAlly, MediSoft); Adobe

Illustrator, Photoshop, Indesign, Flash.

References Available Upon Request