System Analyst
Resume:
MARK C. CREASY AS, BS, MIT, A+
Tampa, FL 33629
Cell 813-***-**** Email: *************@*****.***
IT Systems Analyst / College Adjunct Professor
Proven Technical, Assisted Management & Training Expertise in Enterprise & College Spanning 12 Years
I am a technically talented savvy support professional & higher learning instructor, with a diverse career possessing strong leadership ability & creative–out of the box solutions. Maintaining a “hands on” approach with bottom line results, I continue to resolve a wide range of support issues garnering experiences over many diverse Enterprise settings.
Strategic IT Support & Analysis / Project Management / Vendor Relations / Classroom Training
Software Technical Summary:
AeroHive Solarwinds
MS Office Suite 2003, 2007, & 2010 Remedy
Microsoft Deployment Toolkit 2010 Outside View
MS Active Directory Avaya Agent Desktop Client
Microsoft Streets & Trips Real VNC
Microsoft Sharepoint IE 6,7,8,9
Altiris Delivery Management Systems Track-it
Carbon Copy Dameware Remote Control
PCAnywhere LANDESK
CA Service Desk Management CA Talli Systems
Terminal Services Remote Desktop
Lawson Financial Accounting PeachTree
AUTOCAD 2010 Accruent Real Estate Manager
BMC Service Desk VTC And more…
Systems & Machines:
MS OS Windows 2000, XP Pro, 7 Pro. McAffee AV Client
MS SQL Server R2 2008 Lotus Notes
MS Windows Server 2003, 2008 Symantec Ghost
VMWare Citrix
Sophos AV Client Sophos Safeguard Encryption
Credant Encryption Konica Minolta MFP
Kyocera MFP & Canon Savin MFP & HP & Lexmark
IBM, DELL, HP, MAC, Sony laptops/desktops Fujitzu, Canon, NEC Scanners
IPad & IPhone configuration
Experience
Premier Beverage Company July 2013 to Present
Systems Analyst
Raymond James Financial Sept. 2012 to May 2013
IT Support Specialist/Workstation Support Analyst
ITT Tech. - Adjunct Professor Oct. 2011 to May 2013
Teaching Evening Computer Security Technology courses
Bloomin’ Brands, Inc. – (Formerly Outback Corporate) Feb. 2005 to Sept. ‘12
Systems Desktop Engineer & I.T. Liaison for All of Outback International to the Corporate Office
Smith & Nephew Medical August 2004 to Feb 2005
A Worldwide leader in Wound, Skin, and Burn Medical Care
I.S. Support Technician
Computer Generated Solutions/IBM/Ernst & Young Queue Sept 2001 to Sept 2004
Leading provider of system integration, software, training, and managed technical services to businesses and government agencies worldwide
Level 2 Computer Support Technician
Technology Training Associates, Inc Aug 2000 to March 2001
Provider of leading industry specific, windows based system solutions for Jonas Club Management Systems for Country Club Environment.
Technical Trainer - Primary Responsibilities
Small class room training in the office and around the country.
Assist in setup installation and implementation of small networks
Develop/enhance skills that support the implementation of software
Produce training materials as needed
Assist with support/help desk environment
Education
1991 – Virginia Commonwealth University – B.A. History
2004 – Hillsborough Community College – A.S. Information Systems/Networking
2006 - Master’s of Information Technology – University of Phoenix
References Available Upon Request
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