Customer Service Quality Assurance

OBJECTIVE

Utilizing my demonstrated professional skills and creativity, it is

my goal to continue to apply and cultivate my experience in a

healthy, professional environment affording me the opportunities to

further refine my skills, continue my education, grow in potential

and advance in my career.

PROFILE

Excellent Customer Service and Account Management skills

Extensive training and education in the fields of Leadership and

Customer Service

Navigate multiple computer systems

Working knowledge of Microsoft Office products

Demonstrated aptitude for training, motivation, and supervision of

employees

Adapt quickly to dynamic situations

Well versed in handling confidential/sensitive paperwork and

information

EMPLOYMENT

Lasalle Network

Customer Service Representative- Advacare Systems 4/2013-10/2

Greet clients as calls come into the office. Process 013

medical equipment orders as well as assist with

determining proper equipment for patient needs. Build

rapport with clients and serve as a good-will

ambassador for the company.

Review orders and billing on accounts

Prepare private purchase orders for processing

Invoice processing and ticket completion

Client Service

Manage upwards of 40 calls/orders per day

2012-2013

AT&T Mobility

Consumer Care Representative

Greet customers as calls come into the facility.

Review and manage upwards of 40 accounts daily. Build

rapport with customers and act as a good-will

ambassador for the company.

Review usage and activity on accounts

Monitor accounts for payments due as well as past due 2008-2012

balances

Maintain quality assurance requirements

Process contract renewal

VCA Animal Hospital, Tulsa, OK

Client Service Specialist

Meet and greet clients and their pets. Coordinate and

represent all facets of client services. Serve as a

good-will ambassador for the hospital.

Client Service 2007-2008

Answer Telephones and make appointments

Maintain charts and computer records

Pharmacy and retail sales

Marketing implementation

Maintenance/Housekeeping

Financial responsibilities

All American Fitness, Tulsa, OK

Receptionist

Meet and greet clients as they entered the gym. Coordinate and

represent all facets of client services. Serve as a good-will

ambassador for the company.

Client Service

Answer Telephones and make appointments

Maintain charts and computer records

Maintenance/Housekeeping

Financial responsibilities

Fuji Japanese Cuisine, Tulsa, OK 2006-2007

Hostess

Meet and greet clients as they entered the restaurant. Prepare the

waiting area for the day ahead. Serve as a good-will ambassador

for the establishment.

Client Service.

Answer Telephones and schedule reservations

Prepare seating area for scheduled parties

Prepare to-go orders and take payment

Housekeeping and maintaining accurate account balances

EDUCATION

Tulsa Community College, Tulsa, OK 2011-2012

Focus: Public Relations

Clary Sage College, Tulsa, OK 2009-2010

Focus: Cosmetology

Catoosa High School Catoosa, OK 2005-2009

Focus: General Education

PSI Teen Experience High Valley, CA 2006-2008

Focus: Leadership

CERTIFICATES AND AWARDS

Academic Honor Roll at Clary Sage College

Employee recognition at VCA as well as serving as acting supervisor w/

permanent management position offered

Employee of the month for my team during August and assistance in training

new employees at AT&T

Won a top sales award at AT&T first month out of training

Welcomed back as staff the leadership conference in California

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate