Manager Customer Service

Location:

Posted:

November 14, 2013

Jennifer Simonson

Isanti, MN 55040

**********@*****.***

Summary

• Strong management background with ability to lead and communicate positively and clearly with

employees and fellow managers

• Exceptional customer relations skills demonstrated and resulting in increased customer loyalty

• Ability to adapt well and learn new concepts quickly while enjoying new challenges and

responsibilities

Education

AS in Computer Networking/Telecommunications, Expected Spring of 2014

Network Support and Administration Certificate

3.8/4.0 GPA

Anoka Ramsey Community College, Coon Rapids, MN

BS in Elementary Education, 2001

3.8/4.0 GPA

St Cloud University, St Cloud, MN

Honors/ Awards

Summa Cum Laude graduate from St Cloud State University

Manager of the Quarter award within a large corporation

Maverick Spirit award for creatively driving business

Career History

Remote Services Technician 8/26/2013 to current

• Provide services to Xfinity Comcast Customers in connecting to networks

• Technical troubleshooting related to personal computers, gateways and peripherals

Store Manager, Caribou Coffee 12/31/2012 to 8/25/2013

• Provide excellent customer service and develop relationships with customers

• Manage inventory levels and order supplies

Manager, Arby’s Restaurant 9/5/2007 to 12/30/2012

• Train new managers to be transferred into other locations

• Serve as an example for the state in cleanliness and operations execution

Technical Skills

Network design and implementation

Programming of routers and switches

Windows Vista, XP, 7 and 8

Computer maintenance and repair

Installation of Operating Systems