Customer Service Medical
Resume:
Tiffany McKinnie-Cockerham
Winston-Salem, NC 27105
Mobile: 336-***-****
Email: acaypx@r.postjobfree.com
SKILLS SUMMARY
*Proficient in Microsoft Office: Word, Excel and PowerPoint.
*Strong in data entry.
*Self- motivated, problem solver, team player, goal oriented.
*Prioritize and manage heavy work flow without direct supervision.
*Competent organizer.
Administrative: office management and operations, records management,,workflow management/prioritization.
Customer Service: customer communication, customer development, promoting customer loyalty.
Healthcare: EMR-electronic medical records transmission, faxing, dictation, filing, etc.
Banking: branch operations, cash management, depository services, customer service, training.
Transportation: safety training, traffic management training, transportation planning.
Retail: management training, inventory shrinkage, POS training, stock management.
PROFESSIONAL EXPERIENCE
May 2012 – Present WSTA – BUS OPERATOR Winston-
Salem, NC
*Provided transportation aide to elderly.
*Assisted wheelchair bound and other passengers to various destinations throughout Triad area.
*CDL driver: utilized the Hybrid bus and van services for Medicaid patients.
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Tiffany McKinnie-Cockerham page 2 of 2
2010–2011 WSFC School System - Asst. Basketball Coach /School Bus Driver Winston-Salem,
NC
*Created environment of self-motivation, physical activity and intellectual skills for students.
*Communicated with parents concerning team rules and player academics.
*Successfully completed courses for certification as Assistant Coach with emphasis in Physical Development of
students.
*CPR and CDL Certified.
2008–2010 Piedmont Ear, Nose and Throat- Medical Records Clerk Winston-Salem, NC
*Researched medical reports and medical records for in-house physicians and medical personnel.
*Collaborated with various department personnel for timely transfer of records to hospitals.
*Prepared necessary correspondence related to medical records of patients including sending lab results to
physicians and requesting medical records from outside physicians.
2008–2010 Piedmont Ear, Nose and Throat- Medical Records Clerk (cont.) Winston-Salem,
NC
*Facilitated scheduling between specialists and technicians.
*Interfaced with medical personnel and patients of varied socioeconomic levels to ensure all procedures and
documentation is processed accordingly.
*Responsible for handling incoming calls and patient appointments.
*Coordinated and maintained information for company reference and reporting.
EDUCATION/TRAINING
1994 Winston-Salem State University Winston-Salem, NC
1990 Anderson College Anderson, SC
1986 West Forsyth High School Winston-Salem, NC
LICENSES/CERTIFICATION/TRAINING
• CDL License/DMV
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*References will be provided upon request.
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