Customer Service Manager

aaron grapHic

O’COnnEll DESIgnER

** ********* ***** **********, ** 17057 :: 814-***-**** *******@*****.***

s ummary

A young professional with a total of 7 years post Bachelor’s experience in the demanding Marketing and Design

industries as an individual contributor. Specific background in Graphic Design with training from organized, in-

house seasoned veterans of the industry. Prior to my current position I had 1 year of management experience in

the retail industry. A team player with an easy-going personality and often looking for areas to grow.

professional experience

D&H Distributing company Harrisburg, pa

Graphic Designer August 2008-August 2009 and June 2010-August 2013

• Prioritize and complete multiple tasks with no supervision.

• Helped save $20,000 on the marketing budget last fiscal year by completing projects

in an efficient manner and before their deadlines.

• Design exclusive ads for international product manufacturers.

• Create flash and gif animation ads for digital, national advertising spots.

• Develop storyboards for approval to produce message focused flash animation

within a tight deadline.

• Offer time saving ideas during team meetings to be more productive and better organized

with cross-departmental solutions.

• Use required software to complete projects.

• Discuss the benefits of training on software that will create a better quality outcome within

a quicker production time.

• Communicate solution options for the information provided from Marketing Coordinators.

• Ready to assist the team with cross-departmental and special project requests.

• Offer feedback and ask questions for better understanding of objective in regards to

new projects or company changes.

• Train co-worker on the use of Adobe CS3 InDesign program.

Hollister co. and abercrombie richmond, Va

Assistant Manager August 2009-June 2010

• Scheduled part-time shifts weekly for available employees.

• Actively managed incoming inventory and accepted correct shipments.

• Budgeted hours and employees needed each work day for cost efficiency.

• Conducted interviews and reported to Store Manager with my decision on new hire prospects.

• Extended job offers to the best applicants who met our staffing needs.

• Offered customers a great store experience by assisting with product questions, contacting

other locations for specific items and moving them through check-out quickly and accurately.

• Completed rounds on the floor to offer customer service and assist employees.

• Prepared the store to open by completing the daily check-list; checking the alarm, counting

the money in registers for overnight accuracy and sending check-off to the District Manager

with any issues or concerns of the day.

• Successfully closed the shop by checking the store for any possible missing items and training

staff on the signs and procedures to deter theft.

• Managed staff to complete product standardization for the next morning’s personnel.

• Adapted to various schedules and shift changes.

clipper magazine lancaster, pa

Graphic Designer January 2006-August 2008

• Designed special project ads given specifically from the Senior Art Director.

• Worked quickly with quality to meet weekly deadlines in a fast-paced environment.

• Supported and mentored newer artists by training them on proper marketing

for the demographic while sticking to the client’s specifications.

miles construction felton, pa

Construction Assistant Seasonal: June 2002-August 2005

• Assisted in the construction of new homes and additions as part of a team.

• Upon completion of the seasonal job, I was offered a full time position due

to my quickly acquired skills, work ethic, and on the job accomplishments.

• Worked long hours as needed with little break time.

• Operated various power tools such as nail guns, circular saws, and drills.

TecHnical experience

computer software: Expert knowledge of Adobe CS3, CS5 and Creative Cloud: InDesign,

Illustrator, Photoshop and Flash, self-taught to use Dreamweaver and currently taking online courses

for HTMl5, CSS3, Javascript, and converting PSD to HTMl. Also have experience using Quark Xpress.

Frequently use Microsoft Office 2008: Word, Excel, PowerPoint and Outlook.

computer operating systems: Mac OSX, Windows XP and Windows 7.

computer Hardware: Ability to build and refurbish PCs.

acTiViTies

royalton emergency management agency (rema):

Volunteer as Special Police during borough announced emergencies.

eagle scout Troop 140, york, pa

Received the highest award in Scouting recognized by both the

S tate and Federal legislative Representatives.

collegiate soccer: Recipient of the Coach’s Award at Millersville University for

sportsmanship, teamwork and positive attitude. Participated in Millersville University

Men’s Soccer Program from 2001-2005.

eDucaTion

millersville university of pennsylvania millersville, pa

Bachelor of Arts: graphic Design December 2005

portfolio available at www.gudullostudios.com and www.behance.net/gudullostudios

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