Sales Training

Location:

Posted:

November 14, 2013

Alan T. Kearney, Jr.

Henderson, N. C. 27536

*************@*****.***

Summary

* CSR/Trainer with 14 years experience in training and meeting customer's needs with all software and hardware

copier issues.

* Skilled at resolving complex service issues in a timely and effective manner.

* Critical thinker who analyzes and addresses customer's support needs quickly and who consistently exceeds the

performance standards of my job.

* Quick to identify and solve problems using advance troubleshooting skills with 14 years in technical customer

support roles.

* Great rapport with people.

* Complete knowledge of all product / equipment and effective in demonstrating and training customers to be proficient

with equipment and software

* Experienced speaker with groups and individuals doing presentations and training of equipment / software

Technological / Training Skills

* Trained Specialist with Ricoh Savin - Concia Minolta and HP Copiers / Printers

* Knowledgeable in Microsoft Publisher - Microsoft Office Products - In Design - Microsoft Word - Microsoft Excel

Microsoft Power Point - Micropress Systems

* Knowledgeable in Wide Format Scanning & Printing - Print Production Equipment & Software

* Done numerous successful training sessions with groups and Individuals

* Successful technical assistance over the phone

Experience

CEI The Digital Office, 8701 Brickell Avenue, Raleigh, N. C. 27617 - Dates1/18/2001 thru 3/06/2013 - CSR/Trainer

Commercial Business Solutions, Durham, N. C. - Dates 9/1998 to 1/2001 - Bought out by CEI - Sales Rep.

Delhaize Group Food Lion - Dabney Dr. Shopping Ctr. Henderson, N. C. 27536 - Dates 8/1989 to 1/2000 - All Departments

Delhaize Group Food Lion - Norlina Road Shopping Ctr. Henderson, N. C. 27536 - Dates 7/2013 to Present - All Departments

Education

Vance Granville Community College - Associate Degree In Business - Graduated 5/1995 email - VGCC.edu

Ricoh University (On-Line Sales and Technical Support Credits) Completed the Four Floor Model email - ricohuniversity.com

(1 StandAlone Device, 2 Network Connected Device, 3 Printing Solutions, 4 Document Solutions)

References

Vernon Hunter, Sales Rep. with CEI - 919-***-****

Vickie Moore, Attorney with Moore & Alphine Attys. At Law - 919-***-****

Barbara Scheib, Supervisor, Internet Services with Electricities of North Carolina - 919-***-****