Manager Project

Patsy McCarthy, BA

Masters Project Management (UL)

+353******** (home) +353********* (mobile)

**************@*****.**

Summary

A senior IS leader with extensive global IT Management experience in a

multi-national environment. Began life as a software developer where

consultancy roles consolidated a technical background with business

development. Career progression from local operational IT Manager thru

to IS Applications Director where strategic and operational skills

were honed. Career IT experience acquired in large-scale service and

manufacturing organisations where IT played a key role.

IT Management/Project Management Experience

. IT systems support

. Service Desk

. Software development

. Application support

. ERP development, rollout and support

. Infrastructure and applications systems migrations for service

and manufacturing

. CRM and ERP centres of excellence setup and managed

. Green field site factory setup

Career History

Digital Skills Academy(DIT) April 12 - April 13

Completed a yearlong Digital Media Production Level 8 Diploma. Modules

include User Centred Design, Creativity and Advanced Innovation,

Mobile App Development using JavaScript and Jquery mobile, Internet

Development using PHP and SQL.

Career Break Aug 09 - April 12

. Offered redundancy package after 20 years with DLR Group

De La Rue plc May 89 - Aug 09

De La Rue (DLR) is the world's largest commercial security printer and

papermaker, also manufactures cash handling equipment and software

solutions to financial institutions and retailers worldwide.

Applications Director Apr 06 - Aug 09

Basingstoke UK

. Promoted to Applications Director reporting to CIO

. Member of IS team that drove IS budget from 18m to 12m thru

transformational change via headcount reduction, outsourcing and

procurement change programmes

. Developed and implemented applications strategy as part of overall

IT strategy

. Delivered change programme to implement ITIL framework for

Application teams using ServiceDesk Plus. Project delivered within

budget and schedule and significant open ticket reduction across

the organisation

. Managed Application Support, Service Desk, Infrastructure and

Network teams

. Achieved ISO27001 (the Information Security Management System

standard) compliance and certification.

. Prepared systems and teams for IT internal and external audits

. Acted as internal IT auditor

. Acquired global project management experience of IT projects in

Service and Manufacturing environments

. Managed Web, ERP and in-house application development and support

teams using Project Management as a management methodology

. Headed up CAB (Change Advisory Board) that managed rollout of all

software

. Rolled out PDR (performance development review) system to all

direct reports

. Developed, implemented and tested Business Continuity Plan (BCP)

for various customers

. Implemented BCP and DR plans for Microsoft manufacturing

requirements

. Managed secure separation projects of ERPs and IT systems

. Managed bespoke in-house developed packages as well as 3rd party

solutions in service and manufacturing spheres

. Managed 3rd party relationships with outsourced partners and

suppliers using defined SLAs with regular reviews and escalations

when required

Business Applications Development Manager Oct 04 - Apr 06

Basingstoke UK and Bray

. Promoted to BAD Manager after IS team reorganisation

. Responsible for team of 20 business application analysts and

developers

. Acquired significant project management experience within service

and manufacturing environments in Ireland, UK, Kenya and South

Africa with project size from 10k to 5million and duration from 1

to 9 months

. Presentations made at company board level as well as customer

facing for financial institutions and government departments

. Responsible for management of outsourced support partners including

monthly reviews of SLAs

. Managed internal help-desk and COEs with service level KPIs

DLRSmurfit IT Director and Project

Manager

Bray and Lisburn Oct 97 - Nov 07

DLRSmurfit is the largest specialist security print manufacturing

company operating in Ireland and Northern Ireland. IT is an integral

and fundamental aspect of the company that drives business value.

. Member of COM, (Committee of Management) responsible for management

of company that consistently grew business year on year

. Implemented and developed IT strategy for infrastructure, ERP and

security print applications

. Integrated critical manufacturing and order generation systems

securely with major Banks, AIB, BOI, PTSB

. Project managed the transfer of manufacturing facilities for

Santander Bank from the UK to a green-field site in Northern

Ireland, project budget 1.2m

. Project managed the transfer of manufacturing facilities from

Kenyan site to a green-field site in South Africa, project budget

500k

. Managed IT separation projects following the sale of DLRS to the

SmuriftKappa Group.

DLRSmurfit IT Manager/Production

Manager

Bray, Lisburn Aug 92 - Sep 97

. Production Management responsibility for cheque book manufacturing

operation as well as IT Management responsibilities

. Project managed upgrading of security print and finishing equipment

involving investment of 400k

. Customer facing for all liaison with major Banks in relation to

technical requirements

. Developed a production system for ticket control and numbering

system of Lottery rolls.

. Health and Safety Officer with responsibility for all aspects of

health and safety in the company

DLRSmurfit IT Manager

Bray, Lisburn May 89 -

July 92

. Technical liaison with all customers including major banks and

government departments

. Responsible for technical aspects of all manufacturing operations

. Designed and implemented several secure security print applications

for the cheque printing business.

. Upgraded legacy systems in IT department achieving 200K support

and maintenance savings.

. Reduced head count from 10 to 5 within IT department

. Conducted Supplier Performance reviews with key vendors

Baltimore Technologies Computer

Consultant

Dublin, Ireland

Jan 81 - May 89

Baltimore Technologies acted as a specialist computer

software company that provided

consultancy services to companies mainly working in the

area of data communications

and network security.

Computer consultant outsourced to various companies such as IBM

Ireland, Wescan, CPT, DLR Smurfit, working mainly as an applications

programmer using COBOL and C.

Education Details

. DSA Diploma Digital Media

2013

. UL Masters Project Management

2003

. IMI Diploma Applied Finance

1996

. UCC P'Grad Dip Computer Science

1982

. UL BA European Studies

1981

Other training

. PHP & SQL DSA

2012

. Javascript DSA

2012

. Jquery Mobile DSA

2012

. Java DSA

2012

. ITIL Version 3

2009

. Challenging the Managerial Mindset Cranfield School of Management

2007

. ISO27001 Training Certification Europe

2007

. Negotiating for Success Bill Garcia

2008

. IR Negotiating Skills IBEC

2000

. Front Line Management IMI

1995

. Team Leading Skills IMI

1994

Interests

. Member of Grange and Lahinch Golf Clubs

. Owner of a steel barge that plies the waters of the Shannon and

Erne rivers

Contact this candidate