Customer Service Information Technology
Resume:
************@*****.***
Himel A. Razzak 39 Robbinstone DR, Scarborough, ON, M1B 2C4
P ROFESSIONAL PROFILE
An applied degree graduate in Network Management seeking an entry level Systems
Administration or Technical support role in Information Technology.
Three years of experienced working with heterogeneous environments such as Windows,
Linux (Debian/Ubuntu, CentOS/Red Hat) and VMware configuration.
Experienced in maintaining, troubleshooting and administrating networks, servers,
workstations and peripheral equipment.
Two years of excellent customer service acquired through retail experience.
Network & Technical Support
Configured Cisco router and switch (OSPF, PPP, EIGRP, TCP/IP, Spanning Tree protocol,
Frame Relay, BGP) & practical knowledge in configuring and securing wireless Access
Points and managing networks with 802.11 a, b and g.
Secured and monitored networks using various Intrusion Detection Systems such as
SNORT.
Experienced in terminating Fiber optic, Cat5 and Coax cables.
W ORK EXPERIENCE
May 2013 – September 2013
The City Of Calgary, Calgary AB
Junior System Administrator (4month Contract)
Worked with Windows and Linux Server solutions: Windows Active Directory, Linux,
Apache, Google Cloud Migration, SQL Server & setting up Kiosk Computers.
Manage and analyze Microsoft Exchange server migration, data transferring & Power Shell
scripting.
Research on IP address Management software's (IPAM) and suggest the best software for
increased productivity.
BestBuy (947), Calgary AB September 2011 - Present
Computer Technician Part-time
Performed diagnostic, repair and setup customer computer units (Windows XP, Vista, 7,
Windows 8, Mac OSX).
Provided Customer Service in person and on phone.
Entrusted with front desk customer service and back-end technical repair with no
supervision.
Himel AR
U N DER GRADUATE PROJECT S
Instructor: Dave Leskiw, George Chase, Connie Amman; Information & Communications
Technologies, SAIT
Capstone Project: Worked on project to design & build a network infrastructure services for
BMX bike manufacturing facility. Tasks performed:
Windows 2008 R2 Domain design and installation, VoIP installation.
Constructing a website for public access that allows the ordering of customized or stock
bikes (Joomla).
Implementing SharePoint for intranet site.
Network infrastructure including cabling and termination.
Perimeter security, internal and external DNS services.
Setting up Email Server (Exchange 2010).
Setting up Lync and integrating it with Exchange and SharePoint.
Remote access to network resources and shared drives.
Setting up wireless hotspots and implementation of Domain Security policies.
E DUCATION
Bachelor of Applied Technology Information Systems – Network Management 2012-2013
SAIT Polytechnic, Calgary, AB
Courses Included:
Windows/Unix Server Security Network Databases
Requirements Engineering Database Administration
Implementing and Managing E- Concepts
Project Management
mail Servers
Diploma in Information Technology Network Systems Major 2011-2012
SAIT Polytechnic, Calgary, AB
Course Included:
Cisco CCNA, CCNP Routing, Server Management &
Switching Virtualization
Wireless Networks Voice over Internet Protocol
Structured Cabling Scripting (Java, Perl)
I NTERESTS
I have keen interest in Photography, Hiking, Computers and Soccer
Member of Canadian information technology (IT) professionals (CIPS)
A CHIEVEMENTS
Jason Lang Scholarship for “exceptional academic achievement” - 2012.
Reference available upon request
Himel AR
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