Customer Service Administrative Assistant

Eugene J. Padilla

*** ***** **. *** *******, Texas 78213 - 210-***-****

OBJECTIVE

To obtain a rewarding and challenging position with a growing established

company where I can utilize my extensive clerical and customer service

abilities, while aspiring for new responsibilities and advancement

opportunities.

WORK EXPERIENCE

Nationwide Insurance (02/2011 - 05/2012)

San Antonio, Texas

Customer Service Representative

Inbound call center responsible for answering calls and providing customer

service to Nationwide Customers, Agents, Banks, Car Rental Facilities,

Police Departments, and DMV's regarding Auto and Home Insurance. Provide

information on coverage, rates, and provided rate quotes. Process payment

requests from Customers. Added and removed vehicles from policies.

Copart Auto Auctions (07/2008 - 10/2009)

San Antonio, Texas

Customer Service Associate

Responsible for processing purchase orders and payments for vehicles

purchased at auction. Dispatch driver to pick up vehicle for transport to

facility. Process titles for owner or buyer. Provide exceptional customer

service to Drivers, Sellers, Buyers, Owners and Dealers over the phone and

in person. Answer multiple phone lines, data entry, process billing, front

desk support, all clerical duties to include, copying, scanning, and

faxing.

San Antonio Police Department (04/2008 - 05/2008) - Temporary Position

San Antonio, Texas

Resource Management

Provided clerical functions for entire department. Responsible for

customer service issues over the phone and in person. Prepared necessary

documents for the Resource Management Director and support staff members.

Compiled statistical and financial data reports for Management. Prepared

and answered routine correspondence. Strategically planned, organized, and

coordinated staff meetings. Processed all contract receipts for the San

Antonio Police Department, to include data entry and tracking.

City of San Antonio/City Hall (03/2008 - 04/2008) - Temporary Position

San Antonio, Texas

Executive Assistant for District 7 and 9

Provided professional and clerical support to the Councilman and other

Management and support staff. Produced budget graphs, charts and

spreadsheets. Arranged travel and meetings for the Councilman and other

staff members. Produced and maintained a database system for the

Councilman.

San Antonio Housing Authority (03/2002 - 02/2008)

San Antonio, Texas

Housing Assistance Specialist for Section 8 and Public Housing

Provide housing assistance for applicants on the Section 8 and the public

housing waitlist. Conducted interviews and background checks for potential

applicants for housing. Produced and maintained a database for Applicants.

Answered phone calls from both internal and external housing customers.

Walked through public housing facilities and documented as necessary.

Worked with Fraud Specialists and provided any assistance. Processed calls

for the call center, to include supervising the call center and monitoring

calls to improve customer service level.

American Airlines (03/1995 - 01/2001)

San Antonio, Texas

Trainer/Call Monitor

Provided training classes for all new hires. Responsible for training new

hires on all American Airlines policies and procedures to include

calculating fares and processing reservations. Monitored new hires on

private lines to ensure accurate and correct training. Monitored calls

from Operations.

PROFESSIONAL SKILLS / QUALIFICATIONS

. 10 key by touch as well as type 35-40 words per minute.

. Proficient in Microsoft Office products (Outlook, Word, Excel, Power

Point).

. Bilingual - English & Spanish. Excellent in reading and speaking in

Spanish, fair in writing.

. Skilled Executive and Administrative Assistant with more than 12 years

experience in supporting Executive, Administrative, Law Enforcement

and Human Resources functions.

. Self motivated and energetic team player.

. Training and experience in quality and process improvement.

EDUCATION

Northwest Vista College (1996 -1999; 2008 - Present)

San Antonio, Texas

Major: Business Administration

16 hours remaining to obtain Associates Degree

Burbank High School (1990-1994)

San Antonio, Texas

Graduate

References available upon request.

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