Sales Manager

Elijah Yarbrough

Home: 770-***-****

e-mail: **********@*****.***

Education:

GACE: Middle Grades Language Arts Certified

2013

Bachelor of Arts in English, University of West Georgia

2010

Discipline-Specific Writing Certified, University of West Georgia

2010

College Reading and Learning Association Level 1 Mentor Certification

2009

Experience:

Store Associate

June 2012-June 2013

Goodwill Industries of North Georgia

. Greeted customers and responding to inquiries

. Took daily inventory of merchandise on the sales floor

. Cash handling and processing debit/credit card & check transactions

. Announced daily/weekly discounts, incoming merchandise, and special sales

promotions

. Counted and verified closing deposits

Client Service Professional

January-April 2012

H&R Block

. Greeted clients, responded to inquiries, and resolved issues at the front

desk

. Scheduled appointments, walk-ins, and drop-offs using Appointment Manager

software

. Matched clients with tax professionals

. Operated multi-line telephone, point of sale, and transaction processing

systems

. Completed daily office P.R.I.D.E. checklist

. Received cash, check, debit/credit card payments for provided tax

services

. Completed cash drawer reconciliation; printed and submitted cash drawer

summary reports

. Faxed, filed, and organized client tax forms and information

. Issued state & federal refund anticipation checks to clients

. Explained and offered H&R Block products to clients

Conference Assistant

2010

Department of Housing & Residence Life, University of West Georgia

. Conducted conference calls with camp directors and chaperons

. Assigned and reserved rooms

. Verified functionality of room keys and building access cards

. Led building and facilities tours

. Conducted building walkthroughs

. Documented building and room damages

. Took inventory of office equipment and supplies

. Completed weekly duty reports

. Organized/filed student housing contracts and room inventory forms

Resident Assistant

2009-2010 Department of Housing & Residence

Life, University of West Georgia,

. Completed maintenance requests, incident reports, room inventory forms,

and program planners

. Developed and implemented monthly programs

. Held weekly office duty hours

. Greeted visitors and led residence hall tours during spring and fall

orientations

. Responded to residence hall emergencies

. Conducted health and safety inspections

. Maintained confidentiality regarding private and sensitive information

. Scheduled and held floor meetings

. Mediated and resolved conflicts

iServe Mentor

2008-2009

EXCEL: Center for Academic Success, University of West Georgia

. Mentored freshmen during fall semesters of 2008 and 2009

. Facilitated students' transition from high school to the University of

West Georgia

. Participated in voter registration drives and environmental awareness

projects

. Held bi-weekly meetings and office hours at the EXCEL: Center for

Academic Success

. Maintained log of mentoring sessions

Honors & Awards

. Who's Who Among Students in American Universities & Colleges

2010

. Parliamentarian/E-Board Member, Gamma Delta Chapter, Phi Sigma Pi

National Honor Fraternity 2009-2010

. Mary Anne (Sugar) Wilson Goreau Devillier Memorial Scholarship

2009

. Multicultural Achievement Program Certificate of Excellence

2008-2010

. Gamma Delta Chapter, Phi Sigma Pi National Honor Fraternity Member

2008-2010

. Phi Eta Sigma National Honor Society (Mercer University, Macon Campus)

2006-2007

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