Customer Service Manager
Resume:
Michelle D. Simmons, MBA
Orangeburg SC
*************@*****.***
Objective: To utilize my experience & qualifications effectively to
promote increased success for my company and my team. To contribute
exponentially and positively to a company and increase revenue by providing
World Class Customer Service. To grow with Radgov Inc and provide career
and market success.
Education: MBA (Masters in Business Administration) Claflin
University, 2012
BSBA Organizational Management Claflin
University, 2009
Experience:
Kimbrell's Furniture
January 2013-Present
Columbia, SC
Finance Manager
. Performance tracking of year end & daily revenue streams in $2 million
plus budget
. Reconcile daily A/R payroll and reconcile charges
. Collection management conveyor accounts
. Preparation of weekly sales and revenue reports
. Financing and credit analysis of vendors and credit customers
. Preparation, reconcile & performance of daily Revenue Deposits
. General & Ledger Entry
Month and year end Forecasting and Analysis
Randstad Staffing March 2010 to December 2012
Denmark, SC
Deputy Site Manager
. Performance review of Client Accounts
. Create and maintain accurate database inventory of accounts
receivable, equipment and supplies
. Organize the daily, weekly, monthly, quarterly, and annual system file
coordination
. Manage 50 employee rosters and credential processes
. Educate staff using Train the Trainer modalities and curriculums
. Initiated team process management style with effective cohesion of
department efforts
. Correspond and provide conflict resolution of customer complaints
. Maintained reports for Operations Management team
Priority Home Medical November 2005 to February 2010
Orangeburg, SC
Manager, Orthotics and Fittings
. Managed $500,000 DME budget & supervision of 20 employees
. Purchasing and reconciling of grant proposed budget
. Credentialing of verification of insurance and provider authentication
. Determination of eligibility and billing reports
. Proposed and incepted company ACHC accreditation of site
J.E. Hanger Prosthetics & Orthotics August 2000
to October 2005
Orangeburg, SC
Prosthetic Technician/Orthotic Fitter
. Certified orthotic fitter of patients with prosthetic limbs
. Subject matter expert in device implementation and action
. Insurance biller and coder and authorization
. Product inventory and supply builder
. Vendor utilization and customer access performance
References Available On Request
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