Software Service

Talal Mohamed Fouad

** ****** **** ** ** Atlanta, Georgia 30126

513-***-**** Email: **********@*****.**.**

Objective: A challenging position where I can apply my technical

knowledge and experience with electronics, computer hardware and software,

and be a dynamic part of a technical team.

Experience:

Cet Color INC 4705 Bakers Ferry Rd, Suite A. Atlanta, GA 30336

Field service Technician

2012/8-Present

. Build, Install, Uninstall UV and Solvent printers.

. Background in service maintenance and repair of printers, workgroup,

industrial, etc.

. Experience with Ricoh, Spectra, Konica and Epson print heads.

. Build, Convert and apply new modifications upon the latest

technologies.

. Utilize laboratory and machines test procedures to determine system

performance and interactions.

. Experience with Onyx, Caldera Rip Engine.

. Ability to profile and Fix color issues.

. Work at customers locations

. Preparing machines for delivery, relocation and moving

. Perform diagnostic, Calibrations, testing and create reports of test

results.

. Help create standardized analytical and physical test tools and

correlate to measured system performance.

. Generates technical solutions for current, new and major issues.

. Provides technical leadership for advanced technology development.

. Performs complex design analysis.

. Specifies and balances system requirements.

. Plans and implements test and/or development programs.

. Communicates, coordinates, and consults with engineering departments

and customers.

. Work involves project design, research or experimental engineering

through the development and testing of engineering projects where

decisions are made within the limits of general practices and

standards.

. Work without continual supervision.

. Ability to maintain ongoing relationships with customers and peers.

. Ability to effectively interact and communicate with people at

operational level.

. Ability to gather relevant information systematically, and identify

needs and solve problems following the instruction.

. Travels as required.

Projector Doctor INC 115 Smoke Hill Ln Woodstock, GA 30188

Projector Technician: 9/2011-8/2012

. Responsible for service and implementation of various projectors.

. Worked closely with engineering departments to modify and improve new

products.

. Repaired, power supplies, main video, and controller boards by trouble

shooting to component and system level.

. Resolved technical problems in the field and through phone support.

. Assumed responsibility as a team leader.

. Installed and serviced PC systems and upgraded system software.

Phonzz.com Cell Phone Store 1510 Linn Street, Cincinnati, OH 45214

Electronics Technician-03/09-09/11

. Installed, tested and supported DSL, Internet, voice and other

technologies.

. Carried out installations, unlocking GSM and flash CDMA phones.

. Managed shipping and receiving department opened and closed store

daily.

. Discuss with client and document problems encountered with cell phone

unit.

. Communicate effectively with customers, engineers, project managers,

and team members regarding system requirements, system testing,

installation guidelines and scheduling.

. Carry out testing and installation activities while working with

multiple teams.

. Provide free troubleshooting and repair estimates for client approval.

Best Buy LLC Colerain Avenue, Cincinnati, Ohio 45251

Geek Squad Department-04/09-04/11

. Worked directly with the customer to solve manufacturing and

installation issues in a timely manner.

. Manually tested electronic circuits and debugged circuit boards.

. Made sure all systems passed rigorous testing using software custom

made software including lab view and used excel to graph results.

. Completed all required certifications on updates of new technologies

by the company.

. Handled all returns and defective products by inspecting and

diagnostics

. Generated daily reports of sales and services for each shift, showing

productivity and targets.

. Entered new customers and updated customers data in the company system

. Experience with DOS, Windows 9x/ME/2000/XP/Vista or Apple Mac OS

. Troubleshooting of Operating Systems and Internet connection issues

. Knowledge of computer hardware diagnostic and troubleshooting

. Software installations and upgrading

. Install / troubleshoot all computer-related devices (video, sound,

modem, printer, scanner, camera, and etcetera.)

. Assist customers with service/repair issues within the Standard

Operating Platform (SOP) of the Precinct

. Provides the initial contact with customers, checks in product, and

runs basic tests to determine product needs and service solutions.

. Facilitates the complete solution of product sales, upgrades,

installations and service in the store.

. Is expected to personify and uphold the Geek Squad service standards.

Valassis

10176 Dixie Highway Florence, KY 41042

Forklift 06/2009 - 06/2010 Temporary

. Forklift Driver

. Picking and packing

. Shipping and receiving

. Load trucks and unload

Egy Network for Computers and Internet service/21 Abo Shall St, Zifta,

Egypt 31641

IT Tech Department 06/1995-08/2008

. Install new classroom and lab computers, test all functions, and

record or store license information.

. Install licensed software on classroom and lab computers. Labs covered

in Century City, Skills

. Monitor licenses of software installed on college-owned computers and

remove any unlicensed software discovered. This includes any

unlicensed software installed by instructors and/or students.

. Install new staff computers, testing all functions, and following

through to ensure users are able to perform their jobs.

. Provide support to Network Administrator.

. Provide backup support for other academic and administrative

computers.

. Perform other tasks assigned by the Director of Information Technology

or the President.

. Image cascading computers.

Education:

Banha Sociology Institute

Egypt.

Bachelor Degree of Sociology

May 2006.

Summary of Qualifications:

. Experienced and knowledgeable Information Technology Professional

seeking to contribute training and acquired skills within a Tier One

Technical Support and/or Help Desk role.

. performing operational checks; setting-up diagnostic equipment;

conducting diagnostic tests involving deflection and scanning, analog

and digital signals, calorimeter, audio, radio frequency

transmissions, cathode ray tubes (CRT), plasma and liquid crystal

displays, circuits, etc.; studying block diagrams, schematics,

component diagrams, logic diagram flow charts, etc.; analyzing

findings

. Work well independently, or in a group setting providing all facets of

computer support such as troubleshooting, installations, and

maintenance.

. In-depth knowledge and understanding of numerous software packages and

operating systems. Skilled in providing Customer and End-User Help

Desk Support. Easily identify and resolve technical issues and

concerns.

. Excellent communication and presentation capabilities.

. Planning and coordinating the installation, testing, operation,

troubleshooting, and maintenance of hardware and software systems.

. The planning, analysis, design, development, testing, quality

assurance, configuration, installation, implementation, integration,

maintenance, and/or management of networked systems used for the

transmission of information in voice, data, and/or video formats.

. Ensuring the confidentiality, integrity, and availability of systems,

networks, and data through the planning, analysis, development,

implementation, maintenance, and enhancement of information systems

security programs, policies, procedures, and tools.

. The design, documentation, development, modification, testing,

installation, implementation, and support of new or existing

applications software.

. The planning, development, implementation, and administration of

systems for the acquisition, storage, and retrieval of data.

. 6 years of telecommunications experience.

. Highly proficient in installation, testing, repair, and integration.

. Familiar with voice, Internet, and wireless technologies.

. Strong organizational and analytical skills.

. Excellent verbal and written communication skills.

. Recognized for outstanding quality of work.

. knowledge of automotive and/or equipment mechanics including

electrical systems and brake and engine overhaul, thorough knowledge

of methods, tools, materials, equipment and computerized systems used

in the maintenance, experience work from blue print or schematics

adjustment and repair of engines, equipment and accessories, working

knowledge of wiring and electrical theory and engine principles,

working knowledge of hydraulic systems, and working knowledge of

applicable state and federal regulations pertaining to automotive and

other power-driven equipment, including applicable smog regulations.

. repairs automotive, maintenance and/or construction equipment,

diagnose mechanical and electrical malfunctions, perform a variety of

skilled repairs on equipment, work from blueprints, drawings and

sketches to fabricate parts, inspect vehicles and equipment and

determine extent of repairs, estimate cost, time and materials of

mechanical work and repairs, maintain records and retrieve data

related to work performed using manual and/or computerized record-

keeping systems.

Language Skills:

English: Excellent Arabic: Excellent

Contact this candidate