Customer Service Manager

Adonica D. Daniels

**** ******** ****** ~ Capitol Heights, MD 20743

Mobile: 202-***-**** ~ E-Mail: **************@*****.***

Objective

I am seeking a career position which effectively utilizes my skills and

experience, as well as provides the opportunity for learning and

advancement.

Skills and Proficiencies

. Microsoft Office Suite Professional

. Proofreading and Editing

. Customer Service

. Time Management

. Office Management

. Travel Coordination

. Event Coordination

. Customer Relations

. Procurement

. Scheduling

. Inquiry Resolution

. 65 WPM

Duties and Accomplishments

. Support the Partners of the company - including a Managing Partner,

two Vice Presidents, the Director of the Legal Department and the

analyst staff

. Maintain calendar of the Partner's activities, meetings, and various

events; schedule conferences and travel, including coordinating room

set up and preparation of agenda

. Proofread and ensure the proper execution of closing documents and

valuations, as well as billing coding and call log maintenance

. Coordinate the preparation of various reports, memoranda,

correspondence, and various documentation and presentation material,

of a technical or confidential nature

. Meet deadlines for government, private/public, and non-profit Request

for Proposals

. Proofread and edit proposals, engagement letters and financial

statements for Request for Proposals

. Design, establish, organize and maintain various administrative

references and file systems

. Track and monitor time and attendance of auditing and front office

staff

. Train front office staff to ensure the office is run efficiently;

prepare orientation packets and manuals for new employees

Professional Experience

May 2013 - November 2013

Iron Point Partners, LLC, Washington, DC - Executive Assistant

February 2010 - May 2013

GKA, P.C., Washington, DC - Office Manager/Executive Assistant

January 2009 - February 2010

Staffing Now, Inc. (MOI), Washington, DC - Office Manager

Education

University of Maryland, University College - Adelphi, MD

Currently Enrolled

Major: Business Management

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