Customer Service Sales

KATHERINE N. SHRUM-OEHLECKER

**** *** ***, ******* ****, IL

***** ***************@*****.*** Home 618-***-****

Cell 618-***-****

Hard-working and detail-oriented with strong technical skills and

OBJECT I VE

the ability to learn concepts quickly.

Excellent analytical skills

SK I L LS &

A B I L I T I ES

Cooperative team member

Computer proficient

Organized

Microsoft Office, Excel, PowerPoint proficient

Quick learner

Attention to detail

Conflict resolution

Complex problem resolution

Strategic planning

Detail-oriented

Strong creative design skills

Order processing

Time management

Self-directed

Communication

WORK T EA M M E MBER J ACK IN THE BOX, INC.

H ISTORY MAY 2011 – J ANUARY 2012

CASH I ER DOLLAR TREE, INC.

DECEMBER 2012 - PRESENT

CREW M E MBER M CDONALD'S CORPORATION

SEPTEMBER 2013 - PRESENT

ED UCAT ION SOUT HWESTER N I L L I NO IS COLLEGE G RANITE CITY, I L

62040

GED COMPLETION PROGRAM 2012

Greeted customers upon entrance and handled all cash and

E XPER I E NCE

credit transactions.

Assisted customers over the phone regarding store

operations, product, promotions and orders.

Helped customers with questions, problems and complaints

in person, on the phone, and by email.

Cashiered quickly and efficiently to maximize customer flow.

Handled high volume sales with cash, credit and gift card

transactions, balancing cash draw at end of shift with

100% accuracy rate.

Maintained exceptional standards of customer service during

high-volume, fast-paced operations.

Organized and positioned product for maximum visibility

Extensive customer service experience, mastering the arts of

friendly communication and conflict resolution.

Contact this candidate