Customer Service Sales
Resume:
Mr. Geramie Donnell
Fort Worth, TX 76140
**************@*****.***
Objective: To pursue a position with a prominent business
where my job skills and proficiency to work will make me an asset to the company
Skills
- Experienced in all Microsoft Windows platforms from Windows 2000 up to Windows 8.
- Familiar in Remedy ticketing support
- Knowledgeable in Microsoft Active Directory
- Well versed in both iOS and Android functioning and support
Experience
Bank of America
Employed From: July 2012-Present
Position: Customer Marketing and Online Operations
- Management queue that is designated specifically to enhance the customer experience with
Bank of America online banking
-Troubleshooting various customer online issues ranging from username/password resets, menu
and interface navigation, iOS and Android cellular phones etc.
- Assist customers in fee related issues, overriding/approving employee requests, and uncovering
any opportunities to broaden their banking relationship with BoA.
- Discuss marketing strategies and sales techniques with other Customer Service departments to
create a gameplan that encourages other associates to maximize their job performance
- Highest grossing associate in 2012 by bringing over 4 million dollars total in balance transfers
and direct deposits
Wells Fargo
Employed from: May 2008-May 2012
Position: Personal Banker/ Helpdesk Support
- My entry level position was Personal Banker
- After 2 years I was promoted to Banker Coach, then I was transferred to Helpdesk Support
- Managed the employee database for sales tracking and other data pertinent to different
positions across Westlake Phone Bank
- Solving employee troubleshooting issues through telephone service and on-site locations
- Creating and resolving maintenance tickets for any technical issues
- Installing various programs across the entire phone bank
- Assist new hires by giving them structured on the job training.
- Providing mentorship to not only new hires, but also seasoned bankers who need assistance in
any and all metrics
- Facilitate classes on how to enhance sales techniques and maximize job performance
-Statistically one of Wells Fargo's top performers. Recieved Gold Coin Award, a prestigious
award which is given to only a select few across the entire Phone Bank
-2010 Sales and Service award winner
Game Onyx
Employed from: March 2005-April 2010
Position: Self Employed
- Game Onyx was a console repair business that was operated under me
- Specialized in all video game console repairs ranging from current generation systems such as
PlayStation 3 and Xbox 360 to past console generations such as PlayStation 2.
- Consoles were fixed in 3 days or less, or customers were provided with half off on the service
- Willing to travel and fix any videogame console in the comfort of the customer’s home and/or
repaired consoles in the workshop
Omni American Bank
Employed from: November 2004-May 2008
Position: Personal Banker
- When recruited, I was immediately selected to become a
Personal Banker. With the exception of the basic management positions, the Personal Banker
position is the highest step in the chain of command.
- The objective of a personal banker is to ensure that
every goal is met each month on a consistent basis and also
to maintain accurate data on any and all paperwork.
- Give members consultations on how to
improve and/or give any financial assistance when needed.
- Converse with customers on explaining reasons why they
should feel comfortable investing their funds in my
financial institution. Overall objective is to build rapport with each and every person.
- Specialize in management with investments that include
but not limited to 10,000 to several million dollars.
- Loan specialist. Responsible for
signature loans to various types of vehicle and home loans
Blockbuster Video
Employed from: October 2001-November 2004
Position: Store Manager
-Customer service representative was my entry level
position. My final position before I departed the company
was Store manager.
-Handled customer complaints and
balanced cash registers. Also I functioned in my CSR
position with little or no supervisory guidance.
-The maintenance of store appearance was also imperative as
well as making the final decision on suggestions and ideas for improving in house
advertisements.
-Ensured that all daily paperwork was processed correctly and reviewed sales statistics with all
co-workers
-Entailed employee evaluation for job performance to ensure
strength and weaknesses for quality employee functioning
Education
Everman High School : 1999-2003
-Received high school diploma with a 3.4 GPA and exceeding Everman ISD requirements
-Member of Everman Honors Society
Personal
-I am realistic, honest and work well with others
-I am efficient and can work within virtually any limitations and resources available.
-I am a team player who listens and is not afraid to be wrong.
-I recognize the importance of delegating
tasks, as well as training others who want or need help.
-Mutual respect, cooperation and communication are fundamental elements I encourage.
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