Customer Service High School
Resume:
Valdir Sequeira
** ***** **, ********** ** *****
**************@*****.***
Professional Objective
My career has provided me the opportunity to build processes, systems and
environments that allow for successful profit and growth through
satisfaction of employee and customer needs.
Summary of Qualifications
Trilingual, English, Spanish, Portuguese Proficient with
Microsoft Office
H.R. procedures and Employee evaluation Staff recruitment and
development
Leadership, Team building, motivational skills Cost control
ADP, ABS and Spindle Technologies Able to effectively manage in
a union shop
Effective communicator to cross departments
Professional Business Experience
Angelica Textile Services, Somerville, MA
April 2007 - November 2013
Founded in 1878 on principals of superb customer service and quality care,
Angelica remains a leader in healthcare linen and medical laundry services
because we are constantly adapting to our clients' needs. Our innovative
services and products tailor to every possible desire and concern our
customers may have. As a core philosophy, we strive to help medical
professionals enhance their level of care and improve patient satisfaction.
Production/Route Supervisor,
April 2013 - November 2013
o Lead a team of 30 production associates and 37 Route Service
Representatives
o Managing in a union environment, Teamsters for the RSRs and Unite for
Production associates
o Responsible for maintaining a daily route schedule and production
schedule
o Re engineered the distribution area
o Held team the highest standards
o Reduced missed delivery times and increased orders fill rates to 99.4%
Team Leader,
November 2009 - April 2013
o Team leader of over 30 union production associates
o Implemented the use of Spindle Technologies to hold associates to
production standards
o Team went from 60% efficiency to over 100% after implementation
o QA for all products shipped to our customers
Material Handler,
December 2008 - November 2009
o Responsible for scheduling work for finishing equipment
o Able to program the CBW
o Maintain thirty transfers per hour
Production Associate,
November 2007 - December2008
o Duties included maintaining a productive goal
o Maintaining the highest quality of linens to our customers
Education
Bunker Hill Community College
Cambridge Rindge & Latin School
High School Diploma 2009
Cambridge, MA,USA
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