Customer Service Quality Assurance

*** ******* ***** ********** ********

Phone 331-***-**** . E-mail ***********@*****.***

Brian P. Croke

Objective

To obtain a full time position in the automotive field.

Summary of qualifications

10+ years of automotive diagnosis, maintenance, and repair experience

5+ years of automotive customer service and quality assurance experience

5+ years of automotive collections experience

Master A.S.E. Certified Technician

State of Illinois teaching certification in Automotive Mechanics, History, and

Technology

Formal training and practical application of IM240 emission and advanced electrical

coursework

Employment

November 2012 - June 2013 Northampton High

Eastville, VA

Automotive Instructor

Formal instruction on Automotive systems.

August 2011 - June 2012 Sterling Morton High

School Cicero, IL

Automotive Instructor

Formal instruction on Automotive systems.

August 2004 - August 2011 The Warranty Group

Chicago, IL

Mechanical Claims Adjuster

Authorize automotive warranty claims

June 2004 - August 2004 FYH Bearing

Schaumburg, IL

Customer Service / Sales

Process incoming orders and or sales quotes regarding mounted bearing units.

June 2001 - December 2004 Independent

Contractor IA, IL, IN

Automotive Repossessor

Retrieves automotive collateral from default accounts, utilizing vast auto

mechanical knowledge and / or persuasive communication skills. Last worked with

Fast Trak Recovery.

March 00 to June 01 Huntington

Learning Center Schaumburg, IL

Assistant Director of Education

Guided and oversaw the teaching floor to include monitoring / modifying lesson plans

and staffing.

April 99 - Aug 99 Jerry

Hagerty Pontiac Villa Park, IL

Automotive Technician

Under limited supervision, diagnosed and repaired complex vehicle problems.

Demonstrated techniques and provided leadership to other technicians in all aspects

of automotive repairs.

March 98 - Feb 99 Consolidated

Service Corp Elk Grove, IL

Fleet Administrator Representative

Coordinated automotive repairs, emergency road side services and various insurance

claims on a case by case basis.

August 97 - March 98 Honda Customer

Service Arlington Hts, IL

Customer Relations Analyst

Expedited resolution of customer issues involving automotive mechanics, policies,

and procedures.

August 96 - June 97 Waubonsie

Valley High School Aurora, IL

Teacher, Auto Mechanics

Provided formal training on automotive technology.

Education & Certifications

1995 Depaul University

Chicago, IL

Bachelor of Arts - Secondary Education and History

1996 College of DuPage

Glen Ellyn IL

Two year automotive program

ASE Master Certification

Volunteer Work

Chicago Youth Programs Work with first through sixth graders from the Cabrini

September 2007 - June Green Community in a Saturday Dreams and mentoring program.

2012

References immediately available upon request

Contact this candidate