Manager High School
Resume:
Constance O. Banks
*** ****** ****** *** ******* TX 78245
*************@*****.***
www.linkedin.com/pub/constance-banks/7b/651/405/
Professional Experience
NCO Financial Systems, Getzville NY Feb 2009 Current
Senior Accounts Receivables Agent
Call Center inbound and outbound calls ranging from 150 300 calls per day. Managed a
payer portfolio of 4,000+. Amortize balances ranging from $100 $40,000+. Accepted and
implemented client’s and company’s approved settlements for consumers. Recovered
past due balances for the client in attempt to negotiate the best possible arrangement that
meets both company and consumer needs.
Systems: Managed 6 Phone lines, LexisNexis (skip tracing), Excel, Outlook and a Secure
IVR system.
Exceeded both personal and career goals every month meeting a company goal of
$23,500.
Responsible for HR and AR administrative functions common to accounting and
management. Customer retention, reporting to weekly projection meetings and fulfilling an
hourly update too my general manager and reporting profit and loss at every month’s
close.
I held the only position in the office of 700+ employees with a payer portfolio of such size
(4,000+), therefore working under the direction of just myself and the department general
manager. This is where I learned to work with very little supervision and excelled month to
month.
Maintained receivables portion of a manual accounting ledger reporting to general
manager. Reporting each customer’s demographic, amount owed, payments/credits, and
a separate ledger for amortized payments/credits for customers supporting their credit
lines monthly, quarterly, semi annually and annually.
Daily experience with excel formulas and spreadsheets helping to scrub the large portfolio
of 4,000+ accounts. Well versed in scrubbing spreadsheets and working account queue’s
based on different demographics such as account balance, last payment date, account
charge off date and many more. Allowing to me accurately and efficiently work every
account over a 7 day period.
National Action Financial Services, Amherst NY Dec 2007 Dec
2008
Collections Supervisor
Led a collections team of 20 overseeing outbound and inbound calls in a call center
environment, (staffing, training, goal development, and performance evaluations) for Bank
Of America Overdraft Accounts. Monitored collection activities according to state and
federal regulations.
Reported daily and hourly stats (goals, escalations, attendance and overall productivity).
Facilitated payment processing through credit and debit cards and electronic checks.
Coordinated with all collection managers and designed production goals and manager
schedules. Responsible for achieving a monthly group goal and a quality goal for
incentives.
Collections programs used: Cubs, FACS, LexisNexis, U15, N9 and Attorney Network
Servers.
Collector Oct 2005 Nov 2007
• Evaluated customers financial records and hardships and implement appropriate
resolutions to their delinquent accounts for Dell Financial.
Exceeded goal of $7,000 every month and meeting quality and attendance requirements.
Darden Red Lobster, Williamsville NY Sep 2008 Dec 2008
Hostess/Server
Seasonal hostess greeting and seating customers promptly and pleasantly. Engaging in
conversation during wait times and introducing guests to promotional menus and their
server.
Education
Villa Maria College, Cheektowaga NY August 2004 May 2005
Bennett High School, Buffalo NY
References
• NCO General Manger, Jennifer MacDonald
888-***-**** work
716-***-**** cell
•Military Training Leader MTL, Tameka Hatchett
•Security Ministry Treasurer TBBC (mentor), Thriesta Becceril
References also available upon request.
Contact this candidate