Customer Service Sterile Processing
Resume:
Zakiya L. Eleby
**** ***** **** ******, ************ PA 19131
*******@*****.***
More than 7 years successful experience in customer service and support with
Summary •
recognized strengths in account maintenance, problem solving and trouble shooting,
and planning/implementing proactive procedures and systems to avoid problems in the
first place.
Demonstrated ability to effectively handle difficult customer service inquiries
Converted customer inquiries into sales on a regular basis
Trained in diversity issues, conflict resolution, and successful activity planning.
Skilled at learning new concepts quickly, working well under pressure, and communicating ideas
clearly and effectively.
Possess solid computer skills.
Ability to train, motivate, and supervise employees.
Bachelor Degree in Business Administration 2013
Education
Gwynedd Mercy College, Philadelphia, PA
&
Real Estate
Certification
Polley Association, Newtown Square
Notary Public
CRCST
BLS
Career History & Accomplishments
2012
Inventory Control Coordinator, Phoenixville Hospital.
Plan, coordinate and purchase the day to day requirements of the
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organization.
Evaluate vendor selection to ensure best price/quality for each
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purchase
Resolve receiving issues
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Develop relationships with key vendors
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Support the Administrator Director on operational projects
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Maintain open lines of communication across multiple departments
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within the organization
2010 2012
Sterile Processing Shift Supervisor, Abington Memorial Hospital (Trauma
Center)
Coordinate and supervise Central Service Department with 32
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employees and 27 Operating rooms.
Collaborate with the operating room and other departments in the hospital
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to provide patients with outstanding care
Perform other related duties as required such as examining
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sterilization/expiration dates, reporting inoperable equipment, making
visual inventory inspections to maintain adequate levels of stock and
supplies
Supports and encourages working a harmonious working relationship
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within and between departments. Actively supports group decisions.
Motivates staff/co workers in a positive manner.
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Promotes an environment for interdisciplinary team approach to achieve
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mission/goals of the hospital and Company
Sterile Processing Tech, The Surgery Center of the Main Line 2008 2010
• Sterilize instruments, equipment, linen and supplies using various types of
autoclaves
• Assemble all instrument procedure trays, packs, supply carts following
prescribed manner using protocol content lists as a guide, mark items with
identifying data and distribute or store in designated areas.
• Dispense products requested by verbal, written or telephone requisitions
for equipment and supplies.
• Initiated analysis and reorganization of the company’s files, resulting in
easier access to records and improved company’s inspection.
• Conducted research and made recommendations aimed at improving
departmental efficiency
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Sterile Processing Tech, Presbybrian Hospital
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2006 2007
Performs complete and thorough decontamination
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Knowledge of processing of reusable instrumentation and patient care
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equipment. Knowledge of aseptic technique.
Performs functional and safety inspections,
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Assembles and disassembles orthopedic traction equipment and other
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equipment used in patient care areas.
Complies with departmental policies, manual, abides by sanitation, safety,
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housekeeping infection control.
Observes and reports any unusual conditions, participates in recall.
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Provides effective and immediate response to customer requests.
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