IT/Desktop Support

Margarito Penaloza

***** ******* **.

Katy, TX **449

979-***-****

************@*****.***

PROFILE

Secure employment in IT to advance career, while utilizing education,

skills and experience, and contributing to employer growth.

EDUCATION

ITT Technical Institute- Houston, TX ITT Technical Institute-

Houston, TX

Associate of Applied Science Bachelor of Science

Information Technology Information Systems and Cyber

Security

Network System Administration Expected Graduation - June

2015

Graduated - September 2013

CERTIFICATES

. Highest Honors 3.97 IEEE Society Member

. Cyber Security Phishing Awareness Perfect Attendance

. Introduction to Application Security

. Information Security at HP for Contingent workers

. Securing Global IT Applications using HP Fortify Static Code Analysis

(SCA)

SKILLS

. Software: Active Directory/Permissions, WinPE, Linux, Fedora, Wire

Shark, Windows 2003 Server, Server Exchange 2007, SQL Server

Management Studio, Windows7, Windows8, Microsoft Word, Excel,

PowerPoint, Access, E-mail & Web services, Server 2008

. Knowledge with: Database, IP Networking, Information systems security,

Subnetting, Pc, Printer trouble shooting, PC operation, PC devices,

device drivers, configure PC HW, FW, and OS, Familiarity with PC

Graphics and displays

. Conversational Spanish, Type 50 WPM

EXPERIENCE

HP - Contract Desktop Support/Tester Houston, TX August 2011 -

Present

. Answer and resolve incoming user requests via email, walk-up or

ticketing system (sharepoint)

. Configuring PC hardware, software and firmware Business Notebooks.

. Computer imaging/Installing Windows and Linux operating systems, as

well as preinstalled images.

. Performing basic & routine testing tasks as specified by the team

lead.

. Shipping, receiving, labeling all hardware.

Testing Projects

. Develop and execute functional and performance test cases

. Analyze and write test standards and procedures

. Maintain documentation of test results to assist in debugging and

modification of software

. Analyze test results to validate existing functionality and recommend

corrective action

. Provide feedback and consult with development engineers on problem

resolution

. Perform routine tasks, such as updating statuses and attending team

meetings

Radio Shack - Sales Houston, TX March 2008

- April 2011

. Sales Rep for Verizon, Sprint, A T & T

. Always represent Radio shack with a professional appearance and

demeanor.

. Handle Inventory for shipments

. Open/close/key holder

. Facilities maintenance

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