Customer Service Medical
Resume:
Resume
Cindy Fournier, ****
**** ******* **** ******** *****, Virginia 23455
Home: 757-***-****
Email: **********@*****.***
Summary:
Senior Medical Records Technician with 12-year background in the HIM industry. Broad knowledge of
medical records processes and services. Extensive customer service, management, and information
technology experience. Interested in pursuing a career with your company that will allow growth and
further knowledge of the industry.
Career Highlights:
Performed a number of functions including physician education, internal auditing, coder education, liaison
with external auditors for corporate audits, and assure optimal ethical reimbursement for patients, and
assisted staff members how to access health information in databases and troubleshooting with the
current EHR system.
Experience:
Health Data Auditor
Sentara Healthcare
February 2012 - August 2012 (6 months) • Landstown Commons
Responsible for determining if record contains clinical necessity documentation that supports the claim in
accordance with the respective contract and also coordinates the disposition of the denied claim with the
appropriate personnel.
Performed a number of functions including those of physician education, internal auditing, coder
education, liaison with external auditors for corporate audits, and assure optimal ethical reimbursement
for patients. Creation of reports in a timely manner, following a specific format that can be clearly
interpreted. Assisted staff members in accessing health information in databases and troubleshooting with
the current EHR system. Assessing and organizing data generated from research, customer relations and
business relations. Review records for completeness, accuracy and compliance with regulations. Compile
and maintain patients' medical records to document condition and treatment and to provide data for
research or cost control and care improvement efforts. Enter data, such as demographic characteristics,
history and extent of disease, diagnostic procedures and treatment into specific databases. Protect the
security of medical records to ensure that confidentiality is maintained. Plan, develop, maintain and
operate a variety of health record indexes and storage and retrieval systems to collect, classify, store and
analyze information.
Skills: Development of in-service educational materials. Conducted internships for TCC students
Medical Records Technician, Team Leader
Sentara Healthcare
May 2000 - February 2012 (11 years 9 months) • Sentara Leigh Hospital
Review records for completeness, accuracy and compliance with regulations.
Release information to persons and agencies according to regulations. Protect the security of medical
records to ensure that confidentiality is maintained. Management of department and supervise clerical
workers, directing and controlling activities of personnel in the medical records department. Compiled
medical care and census data for statistical reports.
Skills:
• Identifying complex problems (Expert)
• Reviewing information to develop and evaluate options and implement solutions. (Expert)
• Monitoring/Assessing performance of staff. (Expert)
• Hands on experience with administrative and clerical procedures. (Expert)
• Hands on experience with principles and processes for providing customer and personal
services. (Expert)
• Microsoft Windows, Microsoft Works, Microsoft Office 97,03,07,10, WordPerfect, HBOC,
Webstract, 3M C (Expert), Spheris, M*Modal
Education:
Devry University
Associate Degree
Health Information Technology
2010 – 2012
Devry University
Bachelor’s Degree
Business / Technical Management/ HIM
2012- Current
Professional Memberships/Awards:
• ACE Award 2009
Skills:
• Identifying complex problems (Expert)
• Reviewing information to develop and evaluate options and implement solutions. (Expert)
• Monitoring/Assessing performance of staff. (Expert)
• Hands on experience with administrative and clerical procedures. (Expert)
• Hands on experience with principles and processes for providing customer and personal
services. (Expert)
• Microsoft Windows, Microsoft Works, Microsoft Office 97,03,07,10, WordPerfect, HBOC,
Webstract, 3M C (Expert)
Languages:
• English (Fluent)
References:
Carey Rosales
Team Coordinator, HIM, Sentara Healthcare
Professional / Personal
Nancy Blankenship
Manager, HIM, Sentara Healthcare
Professional / Personal
Raynell Payton
Team Coordinator, HIM, Sentara Healthcare
Professional / Personal
Contact this candidate