Customer Service Manager

John Eberst

**** ******** ****, ****, *** York **057-9592 • 716-***-**** • ********.****@*****.***

Results-driven, hardworking and capable individual with a track record of significantly reducing costs and also improving a company’s processes and corporate purchasing programs. Proven ability to ensure that a company enjoys a competitive edge when compared to their competitors by securing the best quality, price and terms from suppliers. Always delivering results against strategic objectives. Computer literacy to include Microsoft Word, Excel, In-House Software, PowerPoint, Internet, E-Mail.

Areas of expertise:

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• Cost Effective

• Negotiation of Contracts

• Forecasting

• Vendor/Customer Relations

• Inventory/Management Controls

• Purchasing/Procurement

EDUCATION

Florida International University, Bachelor of Science –Hotel, Restaurant and Tourism

PROFESSIONAL EXPERIENCE

Purchasing Manager, Applus RTD, Buffalo, New York (2011 –2013)

Oversaw the procurement of purchase orders from all the offices from around the United States. Worked with suppliers on the costs and shipping of each order, reviewed for the QA department and with the CEO of the company. Processed the orders with the vendors and finally coded the items purchased in GP for accounting.

• Implemented controls and procedures, this avoiding unnecessary expenditures

Owner, Allied Window Cleaning, New Hampshire (1991- 2011)

Operated a successful commercial and residential window cleaning business. Was responsible for all facets of the business, including building the business, meeting financial and payroll obligations, customer service, and all operations.

• Maintained a 100% retention rate with satisfied customers.

• Marketed the business.

Manager/Shift Supervisor, Taco Bell, New Hampshire (1989-1990)

Managed a cohesive team in a high volume gold standard restaurant. Played a key role in developing employees, creating a safe and welcoming environment.

• Managed the operations of the restaurant; circulated among visitors, patrons, and employees to improve service, preserve order, and protect property.

• Supervised staff and boosted staff performance by improved training and accountability.

• Conducted employee evaluations, resolved conflicts.

• Maintained food and equipment inventories and kept inventory records.

OTHER RELEVANT EXPERIENCE

Lube Rite-Mobile Automobile Service, Owner/Operator/Sales/Customer Service Representative

Haskins Oldsmobile/GMC Trucks, Salesman

Sheraton Hotel-River House, Assistant Manager/Front Desk

Burger King, Assistant Manager

Charlie’s Place Restaurant (Full Service), Assistant Manager

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