Customer Service Medical Billing
Resume:
Jessica Rene’ Archie
************@*******.***
My objective is to work hard to achieve great success in my career chosen. Through hard work,
consistency, dedication and a great attitude, I believe a person can achieve the most in life. I am an
ambitious and enthusiastic person who enjoys taking on full responsibilities, as well as working in a fast
paced and highly motivating environment. I enjoy taking the initiative while assisting others, as well as
challenging and expanding my own knowledge along with gaining a better understanding of the tasks at
hand. I look forward to utilizing my skills and in the future, being offered the chance for advancement, as
well an opportunity to gain additional skills and experience to grow professionally. Thank you for taking
the time to review my resume.
Work History
Paws Plus Monroe (01/2013-present) 941-***-****
Vet Technician
Job Duties include: Administer vaccines to canines and felines. Use proper holding techniques while pets are being
vaccinated. Educate pet owners of vaccines, yearly treatments and heartworm preventions, etc. Familiarize
yourself with different pet temperament and comforting pets during vaccinations. (Supervisor-Lori Gaff)
CPSI, Monroe, LA (11/ 2012-03/2013) 251-***-****
Collections Rep. /Medical Billing
Job Duties include: Assist as offsite billing facility. Review customer accounts. Make outbound to past due accounts or
collection accounts and insurance eligibility. Determine cycle codes and open situations for account issues or
reviews. Receive inbound calls from customers with account issues/questions, disputes or questions about
billing, statements, etc. Assist many hospitals to better assist customers with billing or account information.
Input correct demographics into system to keep customer information updated and valid for billing purposes.
Also take credit card payments over phone for any customer ready to pay on account balances. (Supervisor-
Levi Coutcher)
Fresenius Medical Center, Monroe, La (04/ 2012-10/2012) 318-***-****
.Patient Care Technician
Job duties include: Dialysis treatments for chronically ill patients. Passed 5 week training class exam with 90%.
Duties include assisting nurses with patient monitoring and cannulating. Monitor vital signs. Record AW and
EDW to determine ultra filtration settings. Monitor vascular accesses, line dialysis machine with venous and
arterial lines, know all functions of machine from lining to priming to circulation. Perform vascular access
cannulations. Initiate dialysis treatments according to patient acid and bicarbonate orders from physician.
Monitor patient’s response/vitals. Be able to disconnect patient and accesses after treatment. Be able to
understand BP readings and dialysis chairside information. Conduct mandatory water checks and machine
monitor checks (pH. Bleach, conductivity, alarms test, etc) Understand patients dialyzer size, needle size and
Heparin dose. Also assist RN in any patient related issues. Notify RN of any patient related issues out of PCT
guidelines. More skills included. (Trained by Felisa Collins-Recommended to be called for reference/employee
information)
CenturyLink, Monroe, LA (08/2011-02/2012) 1-800-***-****
.Customer Service Representative
Job duties include: trained with Avaya telephone systems, 9 system database logins to navigate and troubleshoot
customer accounts (Remedy, Client Diag., SMT, SETS, Webpro, Ensemble, MARTENS) PRISM trained, reboot
router, STB sets and DVR converter systems, verifications, assist with phone support, email and technician
reports, troubleshoot phone lines, etc. Submit and dispatch repair tickets
-2 week training course prior to hire completion, Remedy ticket database experience, diagnosing and troubleshooting
phone, cable, internet
(Supervisor-Patrick Eisler)
Direct Digital TV, Monroe, LA (06/2008-10/2010) 800-***-****
.Customer Service Rep./Verification Specialist/Customer Account Manager
Job duties include: verify customer orders, handle any and all customer issues concerning technical
difficulties, assist customers with multiple problems related to accounts over the phone and through
computer, resolve difficult tasks involving account status or account issues or customer related problems,
assist and look up products and orders for all customers concerned, call customers about service orders and
updates made to accounts(Trained by-Kyiah Hamilton)
Missouri Valley College, Marshall, MO (08/ 2007 -05/2008) 660-***-****
.President's Assistant
Job duties include: handle errands for the president of the college, assisting customers with any question
concerning grades, financial aid, also answered phone line, and processed paper work, copy, fax, scan,
data-entry documents.
(Supervisor-Mona Mickels)
G B Cooley Hospital, West Monroe, LA (06/2006 – 05/ 2007) 318-***-****
.DSA/Healthcare
Job duties include: assisting living environment for patients with mental challenges and illnesses, supervised
patients while they prepared meals, cleaning house, used company van to take individuals shopping for
clothes, food, etc. Dispense medications to all patients, Weekly vital sign checks and health monitoring.
Job Skills:
Proficient with all Microsoft and Windows programs along with other computer programs/software,
proficiency with computer usage and electronics, fast paced cash handling experience, mathematics skills,
insurance verification, medical billing, skilled with inbound/outbound fast paced calls, experience in checking
and monitoring vital signs in a clinic setting, drawing blood and dispensing medications to patients with little
to no supervision, critical thinking, complex problem solving, judgment and decision making, active listening,
65 WPM, 10 key experience, administrative duties including faxing, filing, mailing and assisting supervisors
Certifications:
CPR/AED certification-exp. 06/2012-6/2014
Obtained from Glenwood Medical Center
West Monroe, LA
Education History:
Louisiana Tech University, Ruston, La
Began 09/08/2009
Currently in completion of Bachelor’s of Psychology
Senior- 132 college credits earned
Neville High School, Monroe, LA
Earned Diploma-05/2006
Volunteering/Organizations:
River Walk Volunteer-2012-present
. Humanics 07’-08’
Interact Club 05’-07’
GPA club 05’-07’
Delsprites participant 00’-06’
Cross Country 04’-08’
Circle K member 10’-11’
. La Tech AWS Women's Executive Board member 2010-2012
References:
Mary Morris 318-***-****
Lori Gaff 941-***-****
Levi Coutcher 318-***-****
Contact this candidate