Customer Service Representative
Resume:
Joscelyn Gleich
Reynoldsburg, Ohio 43068
M: 614-***-****
**************@***.***
Career Overview
Highly enthusiastic customer service representative with over five years experience
working in diverse retail and customer service environments. Excellent communicator
with attention to detail while performing multiple task..
May 2007
to
October 2008
Hostess/Front Station Coordinator
l Meet and greet customers with a warm and inviting attitude
l Organized dining area
l Resolve customer service conflicts with positive outcomes
l Handel cash and credit transactions
l Inventory control of sale items and light cleaning
l Provided customer and personnel assistance
l Answer incoming calls and direct to appropriate department
l Train and assist new employees
Bob Evans Canal Winchester, Ohio
October 2008
to
August 2010
Coordinator/Cashier
l Interact with customers and handling customer related issues
l Handled cash and credit card transactions
l Provided back-up for other coordinators when needed
l Managed wide variety of customer service and administrative tasks to resolve
customer issues quickly and efficiently
l Assisted customers with store and product complaints.
Giant Eagle Groveport, Ohio
November 2010
to
June 2012
Customer Service Account Representative
l Handling inbound and outbound calls in call center facility
l Working as a mediator between client and insurance billing departments to
resolve financial responsibilities issues
l providing client solutions for delinquent medical accounts by addressing
customer concerns, demonstrating empathy and resolving problems in a timely
manor
l Setting up payments and tracking payments to stop continued collections
l Promptly responded to general inquiries from members, staff, and clients via
mail, e-mail and fax.
NCO Financial Systems, Inc. Columbus, Ohio
Educational Background
2009 Groveport Madison High School Groveport, Ohio
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