Engineer Management
Resume:
Tigard, Oregon *****
E-mail acax7c@r.postjobfree.com
MONZURUL HASSAN
OBJECTIVE:
Seeking employment at a forward thinking, professional company where I can
utilize knowledge gained through Microsoft Certified Systems Engineer
program.
QUALIFICATIONS/CERTIFICATIONS:
. 70-680: TS: Windows 7, Configuring
. 70-643:TS:Windows Server 2008 Applications Infrastructure,
Configuring
Microsoft Networking Essentials
. Implementing and Supporting Microsoft Windows NT Workstation 4.0
. Implementing and Supporting Microsoft Windows NT Server 4.0
. Implementing and Supporting Microsoft Exchange Server 5.5
. Implementing and Supporting NT Server 4.0 in the Enterprise
. Supporting and maintaining Microsoft Windows NT Server 4.0 Network
MCTS Microsoft Certified Technology Specialist
MCSE Microsoft Certified System Engineer
Comptia Network+
COMPUTER SKILLS:
Operating Systems: Install Upgrade and Support: Windows XP Pro/ Vista/
Windows 7, Microsoft Office 2003/2007/2010, Windows NT 2003/ 2008, MS DOS,
Novell, AS /400.VMware Work Station, VMware Thinapp, Wmware ESX4.0 Server,
Vmware ACE,VMware View.
Hardware: Systems assembly (IBM Lenovo/Dell Desktops and Laptops),
Add/Remove hard drive, CD ROM, Network Card/Sound Card, Memory. Setting up
the Back office PC's/Monitors/Modems and HP Network Printers.
Network Environment
. Installing & maintaining Support NT Server 2003/2008/XP/ Vista/
Windows 7 & troubleshoot LAN networks
. User & Group Management; User & Hardware Profiles; System Policies
. Planning a Domain Model in the Enterprise Environment & NT Domain
Management
. Install configure HP Network Printer and Faxes
PC Repair
. Troubleshoot and upgrade hardware components
. Configuration
EMPLOYMENT HISTORY:
IT Specialist IBM
6/10/2011- Present
. Administer Active Directory users, groups, and their associated
permissions in an Enterprise Domain with more than 2,000 users. Run
reports verifying group membership, expiration dates, enable/disable
status, etc.
. Perform system administration duties for VMware ESXi / vSphere
. Experience in the maintenance of VMware host clusters with VMware
Infrastructure/vSphere
. Server Consolidation with VMware Converter (P2V and V2V Conversions)
. Creation, Management and Configuration of Virtual Machines and
Templates
. Work with customers, understand the customers issue, provide quick
resolution to get customers working correctly with the needed fix.
. Virtual Machine Snapshot management.
. Coordinate and partner with other teams to address and resolve
customers server or workstation issues.
. Provide support to internal and external customers with critical
business continuity and system support; responsible for delivering
technical assistance and problem management services on business
critical servers, sub-Systems and applications which operate within a
multi-vendor environment.
. PC Hardware and firmware upgrades and repair, deployment and Network
Connectivity.
. Ability to absorb and retain information quickly.
. Worked flexible hours on weekdays and on weekends to support storage
and backup environments.
. Coordinate both vendors and local resources in a procurement structure
to reduce costs and improve response to business needs and purchases.
. PC imaging tools Symantec Ghost,and Acronis.
. Coordinate and work with multiple departments to determine access and
permissions needed for Applications, Developers and Business Users.
. Oversee daily backups, ensuring all required file systems and system
data are successfully protected.
. Oversee daily backups utilizing EMC, Legato and vRanger backup
solutions to ensure all required file systems and system data are
successfully protected
. Maintained proper backup schedules and performed data restores and
recovery as requested plus facilitated off-site storage of tape
backups
. Work with auditors to provide data for SSAE 16 Audit
IT Support/Systems Analyst IBM South East Federal
Credit Union 05/05/2009- 04/03/2011
. Create, Maintain slandered images for Corporate workstations using
Symantec Ghost Suite 2.5
. Responsible for providing level 2 support for all internal customers
via ticketing system, email, phone and in person assisting customers
in a helpful, courteous manner.
. Provide day to day management of the servers including configuration,
install, and upgrade.
. Troubleshoot desktop, laptop, printer, copier and other related
equipment and software issues in a timely and professional manner.
. Administrate, Manage Symantec Endpoint Protection 11.0
. Manage, Administrate MacAfee Endpoint Encryption
. Perform printer, copier, and fax machine maintenance,
. Virtualization - vSphere 4, Virtual Infrastructure 3, ESX 4.1,
VCenter, VMotion,VMWare View, Installation and administration of
Vmware servers, Managing virtual servers using VCENTER.
. Manage all access to users account, file, print, email servers, and
Network applications, Setup back office PC's, Printers
. Deploy PC hardware/software from loading dock to desktop.
. Proactively and independently address customer issues as received by
the Helpdesk ticketing system with minimal supervision.
. Research and recommendation on hardware/software upgrades and server
configuration.
. Create/remove user from AD, Add in the group, setup User permissions,
Create distribution group.
. Troubleshoots Network connectivity issues.
. Additional duties as required.
Technical Consultant City of
West Palm Beach 3/19/2009-4/07/2009
Network Administrator/Technical Support Analyst Mutual
Service Corporation 2005- 2009
. Provides level 2 help desk support for end users on varieties of
hardware and software issues (XP Pro/ Vista/ Windows 7, MS office
2003/ 2007/2010)
. Install Windows 2003/2008, configure IP addresses, network printers,
configure IBM Client Access for PCs
. Order network supplies and computer parts as needed for repair,
Monitor software licensing to insure compliance
. Perform printer, copier, and fax machine maintenance,
. Manage all access to users account, file, print, email servers, and
Network applications, Setup back office PC's, Printers
. Installed, Set up, Configure Citrix presentation server
. Installed maintained Cisco Phone Systems, Setup Users, and
Troubleshoot telephone systems issues.
. Installs & Upgrade Software & Hardware components; add/remove computer
systems (IBM Lenovo/Dell Optiplex Desktops and Laptops), monitors, HP
printers.
. Create/remove user from AD, Add in the group, setup User permissions,
Create distribution group.
. Add/remove user from Exchange 2000, Add a Mailbox to an Existing User
Account in Exchange. Manage mailbox size
. Create email distribution Group and SMTP email address
. Troubleshoots email connectivity issues
. Server/Desktop hardware setup & support, Backup
. Reset password
. Respond to telephone calls, e-mail, and personnel requests for
technical support
. Troubleshoot and respond to user questions, and network connectivity
issues
. Virtualized workstations for DR
. Ensure planned and efficient computer use
. Train clients & employees in the use of software
. Establish a client complaint record for tracking problems and
solutions
. Created portable image for DR using VMware Thinapp
. Created and maintained Ghost/Acronis images for corporate workstations
and Laptops.
. Setup,configured troubleshoots Citrix and Cisco VPN for the users
. Ability to work without supervision as required
Master Control/Engineering Dept.
WPBF News Channel 25 2004 - 2005
. Take Satellite feeds
. Prep program and inserted in Video Server
. Swiching programs
. Network Password reset.
. Phone support for desktops, workstations, laptops and printers
EDUCATION:
Keiser College, Port St. Lucie, Florida 1999 - 2001
Computer Network Administration
Dhaka College, Dhaka, Bangladesh 1991 - 1996
Business Administration
Government Science College, Dhaka, Bangladesh 1988
General Education
AFFILIATIONS: Association of Windows NT System Professionals
Member since 2001
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