Customer Service Representative

Brandon Johnson

**** ****** ***** *****

Columbus, OH 43204

614-***-**** *******************@*****.***

Objective

Seeking a stimulating, rewarding position in the customer service field, that will allow me to

utilize my experience and talents while also encouraging growth and professional development

Education

Westland High School, Columbus, OH May 2007

Skills and Qualifications

• Computer proficiency: Microsoft Word, Excel, Access, Outlook, Internet Navigation

• Office equipment: Copier, Fax, Scanner, Telephones, Desktop/Laptop Computers

• Customer Service

• Computer operating systems: Linux, Apple

Employment Experience

Columbus Check Cashier, Columbus, OH February 2011 – November 2011

Cashier

Cashed checks as well as other customer requests, answered incoming calls and responded to customer

inquiries, verified checks with banks, processed Western Union transactions, counted and balanced

drawers at the end of each night

Remedy Staffing Solutions, Columbus, OH January 2010 – October 2010

Temporary

Worked in various warehouses as needed.

Teleperformance, Columbus, OH May 2008 – June 2009

Customer Service Representative

Accepted incoming calls for Verizon DSL and Cricket. Kept records of customer interactions and

transactions. Recorded details of inquiries, complaints, comments, and actions taken. Resolved customer

service and billing complaints by performing activities such as exchanging merchandise, refunding

money and adjusting bills. Contacted customers to ensure that changes were made to resolve their

problems.

References available upon request

Contact this candidate