Customer Service Software

G Greg W. Fitzgerald

F PO Box *** Hollister, CA *5024 831-***-****

Summary

Over 20 years experience providing system analysis and design, installation, testing, training, and support of systems/networks, and applications in multi-user corporate environments.

SUMMARY OF QUALIFICATIONS / SKILLS

* Microsoft Office

* MS-Publisher

Superb organizational skills

* MS-Mail/Outlook 2007\2010

* Visio Professional

Multi-task/Detail Oriented/Creative

* Netgear DSL/Cable Routers

* Wireless Networking

* Dell Desktops\Laptops Support

* Highly self motivated & versatile

* Various Photo Applications (Photoshop, etc.)

* MAC Knowledge and Support

* Customer Relations/Sales

* Windows 2000/2003 Server

* Training and Support

* HP Desktops\Laptops Support

Professional demeanor/ethnic

* Various PDA devices

Keen proofreading abilities

* Lan Connectivity

Strong Mathematical skills

* Linksys DSL/Cable Routers

PROFESSIONAL EXPERIENCE

Palo Alto Medical Foundation / Bayside Solutions---Sunnyvale, California 7/2013 –Current

Title: Windows 7 Deployment / Upgrade Project

Windows 7 PC upgrade for over 2000 PC’s in a hospital enviroment. Reimage desktop machines using Windows PE. Install hardware and software for medical staff computers. Same day support for newly installed PC’s.

Jensen Landscape Corporation/ Robert Half Technology---San Jose, California 5/2013 –6/2013

Title: Senior Desktop Support

Desktop support for 100+ users. Troubleshoot desktop and laptop software and hardware issues. Server administrator for enterprise network environment. Reimage laptop and desktop machines. Install hardware and software for sales force computers. Used remote control software to troubleshoot and repair software problems for remote users. Installation and maintenance of network communication equipment. Onsite support for Cisco switches and network equipment.

Greg Fitzgerald Photography---Hollister, California 4/2012 – Current

Title: Owner\Photographer

Take photographs in a range of styles and for a variety of clients. Styles include portraits, fashion and product shoots for magazines, websites, brochures, marketing material and individual clients. Manage relationships with talent and clients. Liaise with the organizers or models who are to be photographed to take down event details. Edit the photographs by adding colors, effects, statements, music, background, etc.

Kaiser Permanente---San Jose\Gilroy, California 11/2005 – 01/2012

Title: Helpdesk\Desktop Support

Assisted financial and office personnel with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Conducted technical training demonstrations. Reduced response time for trouble ticket closure to 94% c closed on or before the due date. Extensively supported over 200 Payment Card Industry (PCI) devices. Verified and audited for PCI Standards compliance. Reduced the repair and replacement of devices by 60%.

RCM/Banctec---Watsonville, California 3/2005 – 11/2005

Title: Field Service Technician

Installed Warranty Parts for Dell and HP Computers. Installed newly customer purchased PC's. Field installer for residential and small business networks. Trained customers on the use of various desktop applications and the use of the newly purchased PC. Actively tracked and followed up on trouble tickets, reducing average response time from three days to two hours

RCS Synxsys---Hollister, California 3/2002 – 9/2004

Title: Tech Department Manager

Install and design networks for residential and small business customers. Install peripheral cards. Build custom computers for residential and business customers. Field technician for business customer service contracts. Server administrator for small business networks. Network administrator for retail store business network. Instructor for basic and advanced PC usage, desktop applications, and internet usage.

Alphblox Corporation---Mountain View, California 2/2001 – 9/2001

Title: Desktop Administrator

Desktop support for 200+ International users. Troubleshoot desktop and laptop software and hardware issues. Install and configure demo software for company designed programs. Reimage laptop and desktop machines using drive image pro. Install hardware and software for sales force computers. Phone support for international users. Reduced response time for trouble ticket closure to 90% closed on or before the due date.

Airgas Corporation---West Sacramento, California 5/1998 – 2/2001

Title: PC Support/Server Administrator

Desktop support for 200+ users in CA and NV. Troubleshoot desktop and laptop software and hardware issues. Install and configure remote access software. Server administrator for an NT enterprise network environment. Reimage laptop and desktop machines using Drive Image Pro. Install hardware and software for sales force computers. Onsite support for Cisco switches and network equipment.

Masters Institute---San Jose, California 2/1998 – 5/1998

Title: Computer Lab Assistant

Lab support for educational computer lab. Troubleshoot desktop and laptop software and hardware issues. Setup and configure workstations for training class use. Reimage desktop machines using Norton Ghost. Install hardware and software for educational computers.

Ewing Foley---Cupertino, California 12/1997 – 2/1998

Title: NTServer/Desktop Administrator

Desktop administrator for 2 locations in CA. Troubleshoot desktop and laptop software and hardware issues. Install and configure remote access software. Server administrator for a single NTdomain environment in two locations. Reimage laptop and desktop machines using Drive Image Pro Installation and maintenance of network communication equipment.

Cypress Semiconductor---San Jose, California 5/1995 – 12/1997

Title: Facilities Technician

Troubleshoot and repair MDA gas monitoring system. Monitor environmental requirements for wafer manufacturing fab. Was a member of the company Emergency Response Team. Maintain and repair facility equipment. Setup and configure company audio video equipment. Schedule chemical disposal for manufacturing facility.

EDUCATION

Masters Institute San Jose, California Systems Administration (AS Degree)

CompUSA Computer Training:

* Introduction & Intermediate Excel 97

* Introduction & Intermediate PowerPoint 97

Kaiser Permanente:

* Lotus Notes

References available upon request

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