Customer Service Access Control
Resume:
Objective Seeking Challenging Employment as an IT/Electronic
Technician
Summary of qualifications
Dedicated professional with extensive hands-on electronics training
and experience
Broad knowledge and experience in matching appropriate technologies
with organizations need capabilities and resources.
Able to effectively communicate with all levels of management,
customers, development team members, and vendors.
Strong customer service orientation and ability to present highly
technical solutions in user friendly language.
Comprehensive understanding of Electronics, including but not limited
to: IP networks, Telecom, IDS, CCTV, Access Control, Home Theater and
Home Automation Systems, from multiple perspectives: user, installer
and designer.
Strong written, interpersonal, and oral communication skills.
Detail oriented and committed to delivering superior quality work.
Professional experience
• Installation Supervisor for Vigilant Security Solutions, Hanover MD.
Lead teams in the design, installation and maintainance IP based IDS, CCTV,access
control, nurse call, and building entry systems for a wide range of
industrial, government, marine and commercial clients throughout Maryland
and Washington, DC.
• Lead Systems Engineer for Secom LLC system integrators, out of
Columbia, MD. Installed and maintained IP based IDS, CCTV and access
control systems. Integrated the afore mentioned systems providing
the end users comprehensive security solutions. Was essential in
designing and implementing integrated systems, including SCIFs, for
major DoD contractors. UL2050 certified work for, but not limited to
General Dynamics, Northup Grumman, NIH, and The Humane Society of
the United States.
• I.T. Telcom Specialist for Communication Services, University of
Maryland at Baltimore County. Personally responsible for the support
of over 300 alarm, 35 access control and 20 CCTV systems. Managed
the following technology solutions: IP based video surveillance,
controlled access student labs, Digital Signage, wired switched and
wireless security and network infrastructure. Worked with Public
Safety providing technical expertise in sting operations leading to
convictions. Application licensing and deployment. Installation of
systems, related applications software, and end user training.
• Fire Alarm Technician for Fireline Corporation, Baltimore, MD.
Performed installations, inspections, and troubleshooting on
primarily Notifier, Fire-lite, Cheetah, Silent Knight and Simplex
systems. Secret clearance obtained from DoD.
• Installations Manager for Vincent’s Accessories, Baltimore, MD. Led
crew of 5 in the installation, testing and troubleshooting of mobile
alarm, remote starters, GPS, vehicle tracking, sound and video
systems. Implemented technology based installation protocols that
led to increased productivity and customer satisfaction.
• Telcom Tech/Service Manager for Wilkins’s Electronics, Salisbury,
MD. Entry level to managerial position consisting of installation,
service, design and sales of Telephone, Alarm, Access Control, Pro
Sound Reinforcement, Home Theater, Home Automation, CCTV,
Surveillance, PC Network and Structured Wiring Systems.
• Aviation Electronics Technician III for United States Navy, Norfolk,
VA. Duties included Communications Systems, Radar Systems, Test
Equipment Repair, Circuit board fabrication, Soldering,
Troubleshooting, with high quality control emphasis.
Work History
• From 7/09 to 10/13 Vigilant Security Services,1327 Ashton Road, Suite 4
Hanover, MD 21076 410-***-****
• From 1/08 to 6/09 Secom LLC, 9687 3A, Gerwig Lane, Columbia, MD,
21046 410-***-****
• From 7/03 to 1/08 UMBC 1000 Hilltop Cir., Baltimore, MD, 21250
410-***-**** Communication Services
• From 3/02 to 6/03 Fireline Corporation 4506 Hollins Ferry Rd,
Baltimore MD, 21227 410-***-**** Service Department
• From 2/01 to 2/02 Vincent’s Accessories 321 W. Madison St.,
Baltimore, MD, 21201 410-***-****
• From 11/94 to 1/01 Wilkins Electronics 430 Snow Hill Rd., Salisbury,
MD 21804 410-***-****
• From 6/90 to 7/94 United States Navy various duty stations
Achievements, Awards & Certificates VA, MD and DC alarm installer
licenses 2007
Comp TIA A+ Certification 2005
Lenel OnGuard Access Control Certification I, II, & III 2003-2007
DMP Tech. Certification 2006
The following courses completed 2003-2007via UMBC’s Skill soft
e-learning:
TCP/IP, Routing and Host Security
SQL Server 2000 Databases
Introduction to Cisco Network Management Design Concepts
Installing, Configuring, and Optimizing Computers
Configuring and Managing Microsoft Application Center 2000
Completing ISDN Calls on Cisco Networks
Backing Up SQL Server 2000 Databases
Computer Telephony Integration
Cisco Concepts for Structuring Networks
Communications Security
Installed and serviced the following brands of phone, IDS, and cctv
systems: Nortel, Comdial, Samsung, Lucent, Toshiba, DMP, Ademco, Aiphone,
Lenel, Securitron, Von Duprin, Locknetics, IEI, Door King, Bosch, Channel
Plus, Xantech, Honeywell, Speco, Sony CCTV, On Q, Lantronics, Continuium,
Brivo, Sony, Pelco, and many more.
U.S. Navy Micro-Miniature Soldering Course
Edward Harrison
1622 Bolton St.
Baltimore,MD
ed.l.harrison@gmail
Contact this candidate