Customer Service Administrative Assistant

Jaylene M. Dias

*** * ******** ****** *** Bedford, MA 02740 508-***-**** *******.****@*****.***

Objective

To attain an administrative /clerical position allowing for parlay of demonstrated

organization, customer service, communication, and excellent presentation proven by

years of successful employment.

Profile

Motivated and highly professional with talent for quickly mastering technology. Diplomatic and tactful with

professionals and non professionals at all levels. Accustomed to handling sensitive, confidential

records. Demonstrated history of producing accurate, timely reports.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with

demonstrated ability to easily transcend cultural differences. Thrive in deadline driven environments. Excellent

team building skills.

Skills Summary

Project Management Computer Savvy Payroll / Invoicing Skills

Written Correspondence Customer Service Front Office Operations

General Office Skills Scheduling Professional Presentation

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Prepare complex reports for managed care organizations and insurance companies, ensuring full

compliance with agency requirements and tight deadlines.

Draft professional correspondence to clientele.

Operate multi line telephone/switchboard confidently and professionally.

Rapidly learn and master varied computer programs such as Microsoft Office, Excel and Outlook.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee front office operations and provide impeccable customer service:

Provide administrative support services to co workers including composing correspondence, coordination

of schedules and meetings.

DETAIL MASTERY & ORGANIZATION

Manage all aspects of day to day operations:

• Facility maintenance.

• Client scheduling for busy office averaging 40 appointments weekly.

• Finances: payroll, invoicing, and ordering of office supplies.

Employment History

PACE/YouthBuild New Bedford – New Bedford, MA

Administrative Assistant; Data Specialist, 2011 to present

DANE SHULMAN ASSOCIATES, LLC – Mattapan, MA

Secretary, 2002 to 2011

Education

NEW BEDFORD HIGH SCHOOL – New Bedford, MA

Business and Accounting – Diploma 1998 to 2002

Jaylene M. Dias

462 B Maxfield Street New Bedford, MA 508-***-**** *******.****@*****.***

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