Customer Service High School
Resume:
Nicholas Gomez
Glendale, Arizona 85304
Qualifications:
Team Player
Excellent organizational and follow up skills
Work independently
Excellent verbal and written communication skills
Customer Service and sales skills
Positive attitude
Fast and accurate learner
Employment:
06/2012 03/2013 City of Scottsdale Scottsdale, Arizona
Equipment Operator I
Works on an established sanitation route manually picking up brush, branches and other uncontained
trash from the City's alleys and streets. Loads brush into rear loading trucks and compacts it. Cleans
areas using rake, shovel, pitchfork and/or broom. Repairs refuse/recycling containers; replaces damaged
residential refuse/recycling containers and delivers containers to new residents. Operates a motor
vehicle requiring a Class B CDL with air brake endorsement. Performs simple maintenance on
equipment. Assists Equipment Operator II in performing daily pre and post flight CDL equipment check.
Receives training as Equipment Operator II and drives truck on a relief and training basis. Performs
other duties as assigned.
11/2011 12/2011 Adecco Amazon (Seasonal) Goodyear, Arizona
Warehouse/Picker/Packager
Pull items in warehouse and prepare for shipping.
08/2011 09/2011 Integrity Amazon (Seasonal) Phoenix, Arizona
Warehouse/Picker/Packager
Pull items in warehouse and prepare for shipping.
02/2011 10/2011 Paypal Chandler, Arizona
Customer Service
Take incoming calls (level 2). Assist customers that have complaints with eBay vendors. Resolve issue
or escalate inquiry to a level 3 representative. Input information into computer and either resolve issue or
escalate to the appropriate department. Troubleshoot inquires that require additional review and are high
priority. Provide outstanding customer service, with added value and promote/up sell additional services
provided by Paypal.
04/2009 12/2009 Safeway Phoenix, Arizona
Customer Service
Take incoming calls from Safeway customers. Calls consist of complaints, suggestions, comments, etc.
Enter information in database for tracking and escalate issues if needed. Provide exceptional customer
service and sell the “Safeway” brand.
08/08 03/09 Jobing.com Arena Glendale, Arizona
Customer Service/Lot Attendant
Direct customers where to park. Provide direction and assistance to customers. Provide exceptional
customer service. Advise/Assist customers of location(s) to park, provide a secure and safe atmosphere
for customers and provide all means of customer service to support a positive experience while at the
Jobing.com arena.
10/06 08/07 Mervyn's Phoenix, Arizona
Customer Service Rep/Cashier
Assist customers with checkout, location of items, offer/up sell the Mervyn's credit card, provide a positive
shopping experience and process refunds, returns and cash/credit card handling.
04/07 06/09 Gomez Underground Glendale, Arizona
Customer Service Rep
Schedule appointment for residential and commercial customers/clients. Order supplies, materials,
unpack material and store in warehouse. Process payments and billing. Handle all incoming calls and
emails. Make follow up calls on previous projects. Process merchandise orders and inventory.
03/05 04/07 R&S Landscape Development Phoenix. Arizona
Customer Service
Take all incoming calls. Schedule appointments and provide estimates to customer. Process payments
and network for business. Handled all incoming calls, regarding scheduling of job estimates and
questions pertaining to the company. Make outgoing calls on customer voicemails and emails, follow up
on project installations and calls from wholesale orders. Perform light job duties at work sites and monitor
workers. Assist with landscape duties (installation, removal and maintenance). Provide exceptional
performance in a fast paced environment. Process payments and maintain accounting ledger. Adapt well
to change and offer suggestions and feedback to stream line job duties and work performances.
Volunteer:
2006 & 2007 Season: Salvation Army Register families for the Christmas Angel program
2006, 2007 and 2008: National Youth Sports (NYS) Assistant football coach for 6 10 year olds
Computer experience:
Word * Excel * Internet * Email lotus notes, outlook, etc. * Data Entry * Type 40 wpm * Quick Books
Education:
Moon Valley High school Graduated 05/2008 Endorsement Diploma Honor and AP courses
Glendale Community College 08/2008 current Business Music
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