Customer Service Medical

MARISSA MILLER

** ********* ****** ****

Kenvil, NJ 07847

(C) (862-***-**** (H) 201-***-****

*****************@*****.***

Education: Dover Business College Clifton, NJ 9/2012-9/2013

Program: Surgical Processing Technician

GPA 3.8

Courses: Surgical Instrumentation 1&2

Clinical Anatomy

Medical Law and Ethics Sterilization Cleaning and

Microbiology Decontamination techniques

Medical Terminology 1 & 2

Clinical Rotations: 7/2013-9/2013

Experience:

St. Joseph's Hospital Paterson, NJ 7/2013-9/2013

Central Service Technician Intern

. Decontaminated, cleaned, assembled, sterilized, stored, received and

distributed medical devices and supplies from various departments

within the hospital.

. Worked with high-level disinfectants; operated all washers, and

autoclave; as well as prepared case carts for same and next day

procedures

. Managed time efficiently in a fast paced trauma center

. CRCST certified completed more the 530 hours during clinical rotation

Cheesecake Factory Wayne, NJ 6/2012-3/2013

Server

. Developed customer service skills

. Provided hospitality for up to 200 customers daily

. Answering questions about menu items and specials, and catering to

patrons requests

. Refilling drinks, clearing tables, printing receipts, operating

registers

Patsey's Cafe Mine Hill, NJ 6/2010-

1/2012

Head Server

. Elevated guest satisfaction by investigating and resolving complaints.

. Maintain upscale environment for all restaurant guests and conference

patrons

. Dealt with the exchange of money and bills at a fast paced lunch and

dinner restaurant

. Trained new serving and host staff

Skills: Proficient in Microsoft Word and Excel 2003 great organization and

multi-tasking skills especially when working under pressure CPR certified.

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